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Merchant Services - Sr. Product Manager

Req #: 170109984
Location: Dallas, TX, US
Job Category: Product Management
Job Description:
JPMorgan Chase & Co. is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. JPMC serves nearly half of America’s households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,300 branches, 16,000 ATMs, mobile, online and by phone.   For more information, go to Chase.com.


Merchant Services is the global payment processing business for JPMorgan Chase & Co.   Merchant Services is the world’s leading merchant acquirer with over $1 trillion in annual transaction volume in 2016. ChaseNet is a customized closed-loop proprietary payments platform, and Chase Pay is the firm’s new digital wallet that makes mobile transactions simple, safe and rewarding.  Merchant Services is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies.
 
 
The Sr. Product Manager role will be a key driver for the future landscape and expansion of our current core offerings for interfaces and boarding processes.  In addition, the Sr. Product Manager will work with other members of the Product organization across the various lines of business to develop and execute the Merchant Services product roadmap necessary to make Merchant Services the leading and preferred payment network for merchants for payment transactions.
 
 
Responsibilities:
 
  • Key contributor in the development of future products and services for the platforms.
  • Working closely with cross lines of business to understand merchant/client needs, changes in industry landscape etc., and help drive solutions that are meaningful to all LOB’s.
  • Assist technical project managers in delivering product initiatives. From initiation through implementation including phases such as planning, analysis, design, development, testing and implementation.
  • Working with internal teams to ensure materials that support products are accurately updated and available to internal and external users.
  • Assist in ensuring that projects are completed in accordance with all Risk, Architecture and other relevant firm- wide guidelines.  Coordinates resources (staff, equipment, vendors and consultants) across projects to ensure successful launch of project at completion.
  • Contribute to the financial success of product outcome, involved in pricing strategy for product/services.
  • Identify issues quickly, escalate and bring to closure of the success of the project and client experience.
  • Responsible for coaching and mentoring less experienced team members.
  • Product support for Internal teams for products covered , including some training as well as one-on-one review

 

Requirements:

 

  • Bachelors degree required
  • Minimum of seven years of experience in product management/development in a product focused organization
  • Strong background in payments including acquiring/acceptance/payment processing and/or digital payments
  • Ability to work in a highly matrixed organization
  • Computer science / systems development knowledge
  • Background in product development processes and project management processes
  • Deep understanding of product development lifecycle and deployment of new payment solutions
  • General business strategy acumen
  • Talent for communication of complex business topics
  • Expertise in collaborating and leading multi-faceted teams
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