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CIB – Treasury Services – Client Services Account Manager – Associate – Frankfurt (m/f)

Req #: 170104301
Location: Frankfurt, HE, DE
Job Category: Sales/Trading/Research
Job Description:
About J.P. Morgan

J.P. Morgan is a leader in financial services, working in collaboration across the globe to deliver the best solutions and advice to meet our clients' needs, anywhere in the world. We operate in 150 countries, and hold leadership positions across our businesses. We have an exceptional team of employees who work hard to do the right thing for our clients and the firm, every day. This is why we are one of the most respected financial institutions in the world - and why we can offer you an outstanding career.
 
Our business

J.P. Morgan has a unique global franchise in Equity Research and a career in Equity Research is fast-paced, demanding and intellectually stimulating. The main purpose of Equity Research is to provide advice to institutional investors about the shares they should buy or sell to make profits for their clients, and we work closely with colleagues in Equity cash sales, cash sales trading and trading to do this. Our strong research franchise with institutional investors, the market insights we develop, and the close relationships we establish with the companies we cover are also very valuable to internal clients such as IB, Derivatives, Credit & Rates, and Private Equity.
 
Key responsibilities
 
A Client Service Account Manager maintains and enhances best in class Client Service to a designated portfolio of top tier Treasury Services Clients, promoting 100% Client satisfaction by interacting with the Client on service & operating issues and opportunities.
 
  • Develop, maintain and broaden partnerships with Clients
  • Understand Clients’ business to predict their needs and provide appropriate solutions
  • Become the Clients’ trusted adviser
  • Assist in developing and executing strategic Client plans
  • Promote use of self-service tools to reduce number of Client enquiries
  • Analyse payment and associated activities in order to identify efficiencies and cross sell opportunities
  • Promote sharing of experience and best practice across the Service team
  • Participate in and support TS initiatives
  • Identify opportunities for product development and enhancement
  • Develop internal partnerships (e.g. Sales, Operations, Product, WSS)
  • Identify and escalate potential risk associated with Client activities
  • Record all Client interactions (e.g. calls, meetings, issues, proactive communications)
Essential skills
  • Fluent in German
  • Excellent verbal and written communication skills
  • Ability to work effectively under pressure whilst maintaining a professional manner
  • Dual-ability to work effectively as both a team player and alone
  • Demonstration of cultural sensitivity and awareness
  • Proven negotiation skills
  • Strong organisational skills; ability to manage multiple priorities whilst meeting deadlines
  • Ability to develop and mobilise internal networks and resources
  • Ability to effectively use and manage multiple systems

Experience

  • Client service and portfolio management experience
  • Knowledge and understanding of Treasury Services products, processes and risk policies nice to have
About J.P. Morgan’s Corporate & Investment Bank
 
J.P. Morgan’s Corporate & Investment Bank is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.  Further information about J.P. Morgan is available at www.jpmorgan.com.
 
JPMorgan Chase & Co. offers an exceptional benefits program and a highly competitive compensation package. JPMorgan Chase & Co. is an Equal Opportunity Employer.
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