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Human Resources, China Learning and Development Manager, Vice President

Req #: 170109751
Location: Shanghai, 31, CN
Job Category: Human Resources
Job Description:
About J.P. Morgan Chase & Co.
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at
About Learning and Development
J.P. Morgan is looking for an experienced Learning and Development (L&D) professional to join the China L&D team. Responsibilities include successfully executing China L&D priorities – through building and fostering an integrated culture, talent development, and optimizing L&D processes and partnership across the region.
This is a country training and development lead role for China, aligning delivery of all initiatives across the wider APAC lines of business (LOBs) to ensure a streamlined, consistent approach to learning & development in line with Regional and Global priorities.
  • Create a unified Learning and Development strategy for all lines of businesses in China, aligned to the global strategy and regional platform 
  • Direct the planning, implementation, and evaluation of talent development, training and coaching activities for different LOBs
Client and stakeholder management:
  • Work closely with China Organizational Development lead and Regional Learning and Development leads in planning and implementing the Development portfolio’s Talent, Change, Performance Development and Diversity streams in China
  • Develop productive relationships with the global and regional Learning and Development leads (Talent & Diversity), partnering on key organizational development initiatives to align design and successfully execute the regional plan
  • Collaborate with the APAC Relationship Managers, Country Relationship Managers and Development lead to ensure the successful execution of work
  • Develop effective relationships with all key HR and LOB partners; provide thought leadership advice and collaborate closely to support their  leadership and talent development issues
  • Attend global and regional meetings; influence, contribute and create alignment between global strategy and regional agenda
  • Develop a deep understanding of business challenges and ensure that their strategic learning needs are met
Implementation of book of work (interventions, training solutions, global & regional programs):
  • Scope design and deliver ad-hoc project deliverables, e.g. support business offsites
  • Conduct assessment of implementation and quality of learning and development interventions
  • Monitor the process for budgeting for resources to meet identified training and development activities
  • Execute the global Performance Development & Diversity curriculum, adapting course content only when necessary to meet regional / country needs
  • Facilitate classroom training or virtual sessions. Where solutions cannot be met by the training specialist, they would be expected to identify and recommend solutions from either within JPMorgan or externally
  • Partner with external vendors (as required) to ensure the content and delivery is aligned to the firm’s leadership attributes, business principles, culture and regional strategic drivers
  • Scope, design and develop in-house training (if required) to provide relevant training solutions
  • Effectively identify customer needs and negotiate appropriate cost effective solutions
  • Oversee the introduction of learning and development tools (360, Individual Development Plans, etc.) and other executive assessments to maintain richness of feedback
Project Management:
  • Use a project methodology to plan, execute and evaluate all deliverables
  • Identify and implement the appropriate evaluation process for initiatives in order to measure and report on effectiveness to key stakeholders. Continuously improve solutions based on the feedback given
  • Identify, collect and disseminate key training metrics for benchmarking purposes
  • Strive to improve processes, methods, systems, or services and to view things in new ways or from a different perspective.
  • Plans ahead for upcoming problems or opportunities and takes appropriate action
  • Manage the book of work budget, as required
Manage and Lead
  • Effective in acquiring and managing people as top talent
  • Ensure that staff have documented development plans with quarterly progress views
  • Take advantage of opportunities to supplement skills and knowledge for staff as well as self
  • Hold regular meetings – coaching and book of work deliverables throughout the year to review objectives
  • Agree priorities and set SMART objectives for each specific deliverable from the portfolio book of work
  • Effectively project manage team to achieve required deadlines, quality and measurement standards for allocated book of work completion status, amend as necessary and communicate current performance status
  • Try new approaches when problem solving, seek ideas, or suggestions from others as appropriate. Share ideas broadly and keep current with advancements and changes to maintain forward view.
  • Provide coaching and guidance to ensure the staff deliver against their book of work


  • Minimum of 10 years’ experience working for a large, complex business and delivering leadership development programs within a changing business environment
  • Awareness and demonstrated application of leading edge technology trends within the learning environment
Preferred Knowledge, Skills and Abilities:
  • Demonstrate outstanding interpersonal skills to facilitate the successful attainment of learning and development goals by individuals and/or groups
  • Proven talent management, leadership development and design experience
  • Proven ability to engage and influence all levels of the organization, to establish credibility and gain respect of employees, peers, managers, and leaders
  • Proven ability to facilitate and deliver training programs
  • Ability to work in a matrix/decentralized organization
  • Project management skills experience in delivering value-creating projects, on time and within budget
  • Demonstrated initiative, creativity, and innovative thinking to respond to changing business circumstances and structures.
  • Makes timely and balanced decisions, based on available information, using effective approaches for choosing a course of action or devolving appropriate solutions, but is prepared to review if circumstances change
  • Effectively manages time and resources to manage more than one task at a time; at the same time ensuring that all tasks are completed efficiently
  • Assumes ownership of problems and sees them through to resolution, making appropriate decisions where necessary
  • Excellent verbal and written English and Mandarin


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