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Unix Security Operations - Automation Lead - Critical Infrastructure Operations

Req #: 170109056
Location: Houston, TX, US
Job Category: Technology
Job Description:

Global Technology (GT) is the technology organization within JPMorgan Chase & Co. delivering technology solutions and services to support the business needs of the company around the globe. 

 

Global Service Operations (GSO) is the responsible organization for service support and delivery for Global Technology.  GSO provides industry-leading operations management and support processes that are designed to minimize customer outages and impacts. 

 

Critical Infrastructure Operations (CIO) is a dedicated organization within GT-GSO focused on commercial-grade Infrastructure and Application Operations dedicated to the key platforms of the firm.  CIO operates and manages the firm’s global footprints for:

  • Directory and Authentication services across all Windows and Linux/Unix systems

  • Domain Name Services

  • Configuration Management & Distribution Systems

  • Encryption, Key Management and Certificate Authorities

  • Dedicated Windows and Unix Infrastructure ops for the platforms above

This organization exists to be the Operations-Guardians of systems which have the capability to create firm-wide impacts or disrupt our businesses.   Our mission is to balance the hardened operations practices and needs of our businesses; with the industry movement to become more software defined in our execution and enablement.

 

Role: Critical UNIX Security Operations - Automation Lead

The UNIX Security team is in search of experienced, dynamic and motivated individuals with extensive UNIX, LDAP/Directories-services knowledge and proven development skills in the DevOps / Kanban / Agile / Site-Reliable-Engingeering methods to be part of this high-performance team.  This role has two primary functions:

  • Transformation-leader within the Unix Security Operations team to identify automation-opportunities and execute / develop them to be operations-ready and reliable.  Expected automation-opportunities are in the High-Availability testing and Disaster-Recovery space to eliminate manual support tasks. for the systems or processes to evolve on the pathway to being commercial-grade Site Reliable Engineering and software-defined mindset

  • Individual-contributor member of the global Unix Security team providing follow the sun application & service support for the mission-critical Unix Security applications including: FoxT KeON, Unix-LDAP, eDirectory, eTrust and other supporting applications.  This operations team supports those mission critical applications in Incident, Change, Request and Service-Improvement disciplines.

 

Candidates for this role:

  • Must have experience with, and the ability to practically apply contemporary IT-management methods like: DevOps, SRE, Kanban, Agile etc. to existing & mature Applications & Operation functions for the purposes of automating tasks and processes that are manual today.
  • Must have high-quality and adaptable communications skills in the verbal and written realms.  Specifically the candidate must be able to demonstrate the ability assert Command & Control capability on mission critical incident support audio and video bridges; speaking from technical levels up through Senior Management executive summary statements.
  • Must be eager and able to take ownership of issues or actions as-needed and drive to resolution across a complex, global enterprise environment.
  • Assertively drive and lead in the transformation of the team toward automation-adoption to improve the environment and delivered-service across the firm.
  • Must be able to switch gears between individual-tasks and larger team and service initiatives
  • Meet all JPMC standards regarding High Security Access, incident-engagement, change management, and escalations.

Technical Qualifications:

  • Required: 10+ years of hands-on Linux/Unix systems operations, engineering and/or architecture, preferred is some portion of that experience in a large and/or global estate.
  • Required:   5+ years of hands-on Unix directory services such as LDAP operations & support of functional use of the LDAP data
  • Required:   2+ years hands-on experience in creating / revising  / utilizing Shell-scripting
  • Required:  Broad understanding of MS Excel including Lookups, Pivots, data queries and interaction to up and downstream API of source data systems.  Confidence in usage of Power Point, Outlook and other MS Office tools as needed
  • Required:  Strong interpersonal / written and oral communication skills – ability to foster / maintain relationships with other technical teams and management.
  • Ideal:         4+ years hands on technical experience with FoxT’s Keon / Boks and related UNIX security products in a large global enterprise environment.
  • Ideal:         2+ years in Dev/Ops or SRE-team with capability to leverage development skills
  • Ideal:         2+ years experience in support of applications running from Private or Public Cloud
  • Ideal:         Familiarity with industry standard monitoring tools (Netcool and Tivoli, etc)
  • Structured approach to problem solving in a dynamic, mission critical environment of a large global organization.
  • Good team player skills, self-starter and high attention to detail
  • Understanding of backup process, system monitoring, performance tuning, disaster recovery, and scripting for Linux based operating systems or business applications running atop a Linux OS.

 

This position is anticipated to require the use of one or more High Security Access (HSA) systems.  Users of these systems are subject to enhanced screening which includes both criminal and credit background checks, and/or other enhanced screening at the time of accepting the position and on an annual basis thereafter.  The enhanced screening will need to be successfully completed prior to commencing employment or assignment.

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