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User Experience Design Lead

Req #: 170108145
Location: New York, NY, US
Job Category: Marketing/Communications
Job Description:
About Chase:
Chase is the neighborhood bank for thousands of communities across the country. Chase serves approximately one out of every six Americans through more than 5,600 bank branches; 19,000 ATMs; mortgage offices; online and mobile banking; as well as relationships with auto dealerships, schools and universities. Chase.com is the most visited banking portal in United States, and Chase Mobile users are growing at a rate of nearly 350,000 per month. With such a broad range of consumer businesses, the mission at Chase is quite simple: to be industry leader in customer experience. Chase has more than 160,000 employees across the world to help achieve this goal.
 
Chase is undertaking an aggressive digital transformation agenda, which builds on the success of the current mobile and online service offerings. Chase is investing in innovative ways to deepen customer engagement and profitability through the use of digital channels. The ambitions is to position Chase as the undisputed leader in digital financial services and payments to enable Chase to deliver the highly personalized, real time experiences that customers increasingly expect.
 

UI/UX designers, business developers, graphics designers, user experience research, user strategy, project managers, copywriters and other creative professionals comprise the teams within the Digital Customer Experience Organization (dCE). These professionals are responsible for delivering unique and innovative designs and experiences across organizations, applications, products and offerings. Diverse backgrounds range across design agencies, mobile handset manufacturers, financial institutions, mobile carriers, startups and content providers.

Chase Digital is looking for a profoundly engaged experience design leader to join us. In this role, you will be part of a multi-disciplinary team of designers, planners and researchers committed to designing the future of banking.

This leadership role requires a deep understanding of experience design for digital products and services of all kinds, sizes, shapes and contexts.

The Lead will help set the direction, vision, and methodology for a growing team in our NY studio and set the bar for quality by example, with energy and passion. This will require a strong point of view on design, hands-on creation of experiences, developing strategies for implementation within a complex ecosystem and building meaningful relationships within the organization.

A user-centric view is paramount for the role, while providing simple, fun and innovatively enriching mobile experiences for our customers. You will be working in a fast-paced environment alongside our design systems, graphics, architecture, product and engineering teams to deliver new experiences through effective artifacts (from Customer Journeys & Ecosystem Maps to Participatory Design Prototypes & Wireframes). A balanced understanding of strategy, research, interaction and visual design is a must for the role.

Finally, you are a customer experience advocate and leader, excited about our customer’s lives through simple, intelligent and enriching products and experiences.

  • 10+ years of experience in experience design and graphic / visual development required
  • BFA or BA in related field, graduate design degree preferred
  • Team management experience
  • Ability to synthesize complex, interdependent, and sometimes competing needs
  • Effective communication of design solutions across roles & levels
  • Awareness and practical understanding of current technologies and their application and relevance to digital experiences
  • Proven understanding of responsive web & mobile application design and wireframe development
  • Solid communication and interpersonal skills
  • Thrives in a fast-paced, collaborative, team-oriented, cross-functional environment
  • Ability to influence others and provide thought leadership on design
  • Actively listens, hears and understands what is said and not said, and with nuanced comprehension of meaning and intent
  • Team work: Develops and sustains effective and cooperative working relationships with direct reports, peers, managers and other internal or external stakeholders
  • Flexibility/adaptability (ability to change direction based upon team and stakeholder consensus)

CCBD

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