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Infrastructure Engineering - Configuration Monitoring

Req #: 170106673
Location: Hyderabad, AP, IN
Job Category: Technology
Job Description:
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity.
Global Technology Infrastructure (GTI) is the technology infrastructure organization for the firm, delivering a wide range of products and services, and partnering with all lines of business to provide high quality service delivery, exceptional project execution and financially disciplined approaches and processes in the most cost effective manner. The objective of GTI is to balance business alignment and the centralized delivery of core products and services. GTI is designed to address the unique infrastructure needs of specific lines of business and the demand to leverage economies of scale across the firm.
The Core Foundation Services team (CFS) is responsible for providing end to end support for critical technologies that are used across the company. This includes Configuration and Orchestration, Identity Management, Name Services, Enterprise Monitoring Solutions, and automation tools used to manage these technologies. CFS is currently looking for an Infrastructure Developer to join our growing engineering team and build out the next generation of automation technology for our platform. The candidate will work with a new product called Evolven and help the firm meet several programs around Configuration Monitoring. The ideal candidate will provide a unified technology solution for configuration collection, reporting, and analytics across distributed systems and applications to
  • Detect drift and understand when there is change from the golden baseline or reference environment
  • Manage consistency and have confidence with system configurations
  • Detecting and alerting unauthorized changes
  • Creating a robust reporting of all of the system configurations to provide a single point of view for all changes, comparisons, and consolidated views to increase operational efficiencies in analysis and remediation efforts along the lines of patching, security vulnerabilities, and consistent configurations
As part of the Configuration Management and Automation Services (CMAS) team you will help deliver the next generation of automation frameworks to be adopted by all technology teams that transforms how JP Morgan Chase approaches resiliency, operational efficiencies, and adoption of modern DevOps practices.
In the role of Infrastructure Engineer, you will be responsible for:
  • Configuration Monitoring of the Unix and Windows platforms
  • Developing solutions to monitor drift and detect unauthorized changes across 140,000 servers
  • Developing solutions to automate a full application failover with no human involvement
  • Identifying operational inefficiencies and creating automated solutions to reduce manual work
  • Analyzing, designing, and writing applications
  • Developing tests and test-automation
  • Collaborate cross functionality with infrastructure developers, support teams, and other software engineering teams
  • Working with a team of software engineers and infrastructure developers to deliver automation frameworks that will be adopted by all technologists
  • Provide recommendations for continuous improvements
Qualifications for Infrastructure Developer:
  • Able to understand the existing processes, and issues with each
  • Able to articulate how the Evolven product fits into these processes
  • Able to develop runbooks which incorporate automation into the existing process (or define new ones)
  • Able to define interfaces (dashboards, alerts, reports, etc.) meaningful to end users and management
  • Able to develop metrics/kpi's which can be used to demonstrate success (baseline vs. current)
  • Possess strong communication skills to liaison between business people and technical tasks
  • Has leverage needed for this, to ensure continued product usage, and to escalate when necessary
  • Able to assess when data is not valuable to the end users and/or their management
  • Able to define workflows for tactical tasks, and manage they are being performed
  • Able to manage the service (It is available and working properly at all times) and ensure it meets the SLA
  • Has strong admin, troubleshooting, and light programming (scripting) skills
  • Familiarity with RegEx, VBScript, Windows Batch/UNIX Shell, JavaScript, Perl, and Java
  • Able to escalate and manage tickets with vendor support team
  • Able to follow daily/weekly/monthly/ad-hoc procedures defined
  • Able to quickly learn product features and stay current on capabilities from vendor
  • Able to work with change control and deploy patches and upgrades as necessary
  • Work with teams to perform backups/restores/failovers
  • Able to perform tasks as defined, such as
  • Recurring (daily/weekly/monthly) tasks, such as
    • Reviewing reports, and following up on errors/disconnected systems/failing collections, and resolving
    • Monitoring database usage and configuring purging
    • Monitoring system up and performance
  • On-Demand tasks, such as
  • Creating/importing user
    • Creating dashboards/reports/alerts
    • Onboarding applications (discovery/collections/rules)
    • Adjusting data collections (e.g. removing noise)
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