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Chase Card - Marketing Senior Associate - Wilmington, DE

Req #: 170101302
Location: Wilmington, DE, US
Job Category: Marketing/Communications
Job Description:

The Role

Improving customer retention is a significant financial opportunity for Chase Card Services (CCS) and one of its highest returning initiatives.  As a Strategic Business Unit Senior Associate, this individual will have the unique and challenging opportunity to develop and influence key elements of the front line retention program strategy to achieve Chase Card Services and Business Partner objectives.  Candidate must be able to work within a team environment and support product and Card Member Service teams across CCS.


Responsibilities include:

·      Driving performance of in-queue retention to achieve program goals

·      Reviewing in-queue retention performance and generating recommendations based on key opportunities, learnings, best practices, and competitive environment

·      Utilizing a variety of tools including contests, call listening/calibration sessions, recognition, and site visits to achieve front line retention goals

·      Synthesizing data into actionable insights to influence retention strategies 

·      Preparing and delivering retention performance metrics and trends to business partners

·      Managing execution of core retention components including offers, product engagement guides, scripting and marketing matrices




  • Bachelor’s Degree required
  • Exceptionally customer focused
  • 3+ years of related marketing experience
  • Strong project management and ability to function well across matrixed environment
  • Strong communication skills, both written and oral, with the ability to present information clearly and professionally. 
  • Ability to articulate a vision and motivate teams to work together to achieve desired outcomes
  • Ability to influence without authority and drive improved business results
  • Ability to work in a fast-paced, demanding environment balancing multiple tasks and deliverables
  • Strong interpersonal effectiveness with ability to collaborate with all levels across the organization
  • Excellent analytic and problem solving skills
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