GSO (Global Service Operations) P1M (Priority One Management) is looking to hire an Executive Director to support and lead the GICC (Global Incident Command Center) and local P1M staff at its Houston location. This person will report in to the P1M Director for North America.
Global Client & Core Service Operations is responsible for service support and delivery for JPMorgan Chase's Global Technology Infrastructure (GTI). Through its Global Service Desk and Infrastructure Operations Centers, this team provides global, coordinated diagnostic and support services, while the Production Assurance and Support functions leverage and execute industry-leading infrastructure management and support processes that are designed to minimize customer outages and impacts.
GTI Priority One Incident Management (P1M) team currently helps manage all the major incidents that have significant impact to JPMC's lines of business as part of a larger service management team. The team covers infrastructure across the globe and 'follows the sun’ using new state of the art Global Incident Command Centers. As part of the team, the P1M Site Manager (Houston) will be responsible for helping drive major incident resolution, while also driving all other pertinent aspects of the GICC (Global Incident Command Center) in the Houston location.
The successful candidate will be a core component of the P1M North America leadership team , working closely with the other site leads across the globe.
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