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Global Recruiting Infrastructure & Operations, Project Manager

Req #: 170111861
Location: Newark, DE, US
Job Category: Human Resources
Job Description:


JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at


Corporate Human Resources plays an integral role in designing, implementing, and managing global initiatives across the firm.  The functional areas within Corporate HR include global Recruiting, Training, Talent and Development, Career Management, Diversity, Compensation, Benefits, Employee Relations, Technology, Finance and HR Service Delivery ( HRSD). Our Human Resource professionals within these areas are among the most talented and innovative in the industry. They take a proactive approach to identifying and proposing solutions to organizational challenges, often working side by side with business managers to attract, manage and retain high-potential talent. Through a focus on continuous improvement and long-term success, Corporate HR helps refine our corporate culture, define our firm wide vision and reinforce our

firm wide vision and reinforce our reputation as a world-class employer.


The Global Recruiting Infrastructure and Operations function drives consistency and delivers efficiencies through shared services, consistent metrics and technology-driven solutions to improve the recruiting function’s ability to support the hiring needs of the business. Within this team, the Change Management & Optimization team is responsible for leading firmwide recruiting projects and process improvements, training, communications, and business management across both experienced and campus recruiting.

A talented, experienced change manager is needed to support process reengineering and technology implementations across Campus Recruiting, which in turn, will provide consistent, high-quality experiential improvements across our established processes for candidates, hiring managers, and recruiters.


  • Consult with project leadership and product owners on appropriate change management strategy for the initiative, including, looking for synergistic opportunities and leveraging lessons learned

  • Engage with sponsor to help drive awareness and desire for change

  • Support employee and operational readiness for the project, including development of job aids, drafting and sending communications, creating and facilitating training, ensuring proper testing/ piloting, and completion of change management tollgates as required

  • Focus on the candidate, employee and recruiter experience, leading the experience stream of user acceptance testing

  • Escalate risks to employee readiness and remediate as appropriate

  • As needed, serve as project manager including maintaining project plans, developing business cases, creating project charters, completing stakeholder analysis, providing executive updates, and performing core project management responsibilities for meeting management

  • Indirect management responsibility for project working groups; influence and drive results from the team

  • Look for process efficiencies and implement across the organization

  • Drive adoption activities post-implementation to maximize the investment for the firm




  • Experience managing complex projects with global, cross-LOB impacts

  • Experience driving or partnering on change management efforts

  • Experience with any or all of the following: process mapping, process optimization, or training

  • Ability to deliver results accurately, quickly, and efficiently while adapting to shifting priorities

  • Able to accept responsibilities and operate outside of individual comfort zone

  • Able to work under strict deadlines with flexible working hours, including support of global time zones

  • Ability to establish strong, collaborative relationships with a wide range of stakeholders across the organization

  • Demonstrated  written and verbal communication skills

  • Comfortable providing guidance to other project managers and leads

  • Strong technical skills, including proficient use of Excel, Word, and PowerPoint (including PitchPro); MS Project and Visio is a plus

  • Familiarity with HR systems

  • Possess a strong sense of intellectual curiosity and a passion to improve the candidate, employee and recruiting experience

  • Independent thinker

  • Operational control-minded

  • Knowledge of campus recruiting is preferred




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