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Global Recruiting Infrastructure & Operations, Change Management Associate

Req #: 170111861_1
Location: Columbus, OH, US
Job Category: Human Resources
Job Description:


JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at


Corporate Human Resources plays an integral role in designing, implementing, and managing global initiatives across the firm.  The functional areas within Corporate HR include global Recruiting, Training, Talent and Development, Career Management, Diversity, Compensation, Benefits, Employee Relations, Technology, Finance and HR Service Delivery ( HRSD). Our Human Resource professionals within these areas are among the most talented and innovative in the industry. They take a proactive approach to identifying and proposing solutions to organizational challenges, often working side by side with business managers to attract, manage and retain high-potential talent. Through a focus on continuous improvement and long-term success, Corporate HR helps refine our corporate culture, define our firm wide vision and reinforce our

firm wide vision and reinforce our reputation as a world-class employer.


The Global Recruiting Infrastructure and Operations function drives consistency and delivers efficiencies through shared services, consistent metrics and technology-driven solutions to improve the recruiting function’s ability to support the hiring needs of the business. Within this team, the Change Management & Optimization team is responsible for leading firmwide recruiting projects and process improvements, training, communications, and business management across both experienced and campus recruiting.


A talented, transformative-minded individual is needed to support the change management efforts across Campus Recruiting Operations, which in turn, will provide consistent, high-quality experiential improvements across our established processes and operating model.



The successful candidate will be responsible for:

  • Driving all of the change management support with associated changes
  • Creating training plans and materials to support business readiness for change
  • Creating communication plans and materials to support business readiness for change
  • Completing process maps/ documented flows of the current state, while identifying issues and actionable opportunities
  • Leading working sessions to identify and document the target state objectives and tenets to which the process/ project should adhere
  • Partnering closely with the business and Campus Operations to implement the end-state product









The ideal candidate will have 5+ years of experience in change management.

  • Proven track record of creating strategies for organizations that are undergoing transformative change
  • Strong experience with training design, development & delivery
  • Strong experience with communication planning & execution
  • Control-minded and understands how to operate in a highly regulated environment
  • Ability to influence and thoughtfully challenge stakeholders
  • Strong written and verbal communication skills
  • Proficient with MS Office, including PitchPro
  • Able to work under strict deadlines with flexible working hours (US vs. Global Time zones)
  • Possess a strong sense of intellectual curiosity and a passion to improve the employee and recruiting experience
  • Knowledge of campus recruiting function is highly preferred







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