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Portfolio Marketing Manager, VP - Chase Slate

Req #: 170112488
Location: Wilmington, DE, US
Job Category: Marketing/Communications
Job Description:

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.comChase Consumer & Community Banking serves nearly 60 million households and 4 million small businesses with a broad range of financial services, including personal banking, small business banking and lending, mortgages, credit cards, payments, auto finance and investment advice.  Chase Card Services consists of two businesses: Consumer and Small Business and Commercial Card. The No. 1 credit card issuer in the U.S. based on loans outstanding.


Consumer and Small Business offers a broad array of credit cards to meet the needs of individual consumers and small businesses. Our portfolio includes Chase-branded credit cards - Sapphire, Freedom, Ink and Slate as well as co-branded credit cards offered in partnership with well-known brands and organizations, including AARP, Amazon, Disney, Marriott, Southwest Airlines, United Airlines, and many others in the United States and Canada.


Responsibilities Summary:

This position on the Slate Marketing team will focus on identifying the strategies for the segmentations within our existing portfolio to meet key business objectives like OS growth and sales engagement, while being mindful of improving scores in customer feedback tools such as Net Promoter and JD Powers.   In order to identify opportunities, make improvements, and engage customers, there will be close collaboration with cross line of business partners such as CMG, Risk, Analytics and Finance.  This person will be responsible for identifying and shaping the portfolio campaigns, as well as, working with line of business partners on ongoing account maintenance strategies that will deliver OS growth and sales engagement.  While some campaign execution may be required, the focus will be on identifying or adjusting strategies, ensuring there are clear analytic reads, and reporting out results. 


The team seeks a self-starting, motivated individual with strong analytical, relationship and leadership skills who can dissect the portfolio and efficiently maximize results.  This person must demonstrate the ability to understand internal and external data sources and effectively translate data into insights that will maximize our marketing strategies.  Additionally, this person must be comfortable in “white space” and be flexible in pivoting as needed. 

  • Bachelor’s degree required

  • 7+ years relevant experience within marketing, finance or analytics required

  • Credit card experience is preferred

  • Experience with programming skills to synthesize data - SAS and SQL preferred

  • Demonstrated cross-functional leadership, partnership, influencing, and creative problem solving skills

  • Results focused self-starter effective at prioritizing and managing multiple initiatives concurrently

  • Strong interpersonal effectiveness with ability to collaborate well with all levels of management and across organizational boundaries

  • Demonstrated ability to collaboratively lead and influence cross-functional teams

  • Ability to think analytically, manage complexity, and deal with ambiguity

  • Exceptional presentation skills with an aptitude to bring disparate ideas together in a meaningful way

  • Proven ability to consistently deliver meaningful results

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