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CIB Operations – Analyst – Bournemouth

Req #: 170113447
Location: Bournemouth, ENG, UK
Job Category: Branch Banking
Job Description:


CIB Operations – Analyst


Position Summary


J.P. Morgan CIB Operations provides services including fund accounting, fund administration, Investment Operations, and Transfer Agency to mutual and pension funds. Edinburgh Operations is a department within the EMEA Fund Services Operations.


Role Description


The CIB Operations team provides services across areas that include Fund Accounting and Investment Accounting Funds on a daily, weekly and monthly basis. Fund types range from, but not limited to Unit Trusts, OEICS, Multi Manager, SICAVs, Life & Pension Funds.


 Key Responsibilities of Fund Accounting Analyst Role

  • Client focus, work as a trusted client partner and advocate, ensuring strong strategic alignment and open communication
  • Proactive management of key client queries relating to event capturing, processing and reconciliation.
  • Manage your individual workload to ensure individual, team and departmental deadlines and objectives are met.
  • Ensure clear well documented communication between JPM Utility Hubs and external counterparties, within prescribed timeframes.
  • Ensure all daily functions are completed to meet the agreed service levels
  • Manage group email boxes and internal enquiry management tools to ensure queries are resolved and responded to within a timeframe and manner sensitive to the urgency of the event, and in accordance with prescribed service levels.
  • Take full responsibility for adherence to all departmental procedures, policies, checkpoints and controls
  • Provide support, guidance and training to other team members when required.
  • Identify process inefficiencies and have input to potential operational process improvements.
  • Contribute to daily discussions ensuring effective workload balancing for team members
  • Identify and discuss with management any process and/or procedural changes required as a result of changes to client SLA’s, markets, daily operations or business functions.
  • Communicate effectively, in partnership with the team managers, through regular one-to-ones and team meetings.


  • Strong sense of ownership and responsibility
  • Approaches change with a positive attitude
  • Willingness to make decisions, while ensuring buy in from stakeholders
  • Ability to challenge and influence stakeholders to ensure decisions are well thought out and can be executed from an operations perspective
  • Investigate opportunities for self-development and improving knowledge of the business in order to improve skills and deliver maximum service levels.
  • Work effectively across cultures


Required Experience

  • Experience in Operations or Client Service Management is an advantage
  • Evidence of organizational and time management skills
  • Ability to manage change with conflicting priorities
  • Demonstrate experience of multi-tasking and effective time management with attention to detail in a fast paced environment.
  • Experience of effective communication both oral and written
  • Microsoft Office skills: Excel, Word and PowerPoint
  • Understanding of the control infrastructure within Fund Accounting
  • Comfortable working across all levels of the organization and bringing teams together to achieve results
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