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CIB - Transaction Processing Specialist - Operations Analyst

Req #: 170109071
Location: Bangalore East, KA, IN
Job Category: Operations
Job Description:

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.

 
The Individual’s primary function is to investigate and resolve inquiries on USD activity received from financial institutions, corporate customers, and internal areas of Chase or Chase customer service officers on behalf of our customers. She/he is responsible for the timely resolution of inquiries relating to their assigned products and customers. The candidate will report to a Team Leader of GCCO. The role involves processing of multi-currency payments for our Global clients.
 
Key Responsibilities would include:-
  • Analyze, prioritize, respond to, and resolve inquiries accurately and in a timely manner according to departmental standard.
  • Follow-up on pending cases according to departmental standards.
  • Initiate/Verify payments and adjustments.
  • Maintain a working knowledge of all system applications pertaining to the job as well as keeping a level of proficiency on system enhancements.
  • Communicate written and oral expression in a clear, concise, and professional manner.
  • Demonstrate professional work habits in the areas of attendance and punctuality.
  • Identify generic processing problems so that the parties involved can be educated on how to avoid future occurrences.
  • Work overtime when requested. 
  • Basic accounting skills.
  • Flexible with shift timings
  • Comply by JPM values
  • Graduates with good academic record.
  • 0-2 years of experience/Working knowledge of various aspects of International Payment Processing Operations / working knowledge on SWIFT or experience in a back office operations of a reputed foreign bank or its processing arm/private sector bank/public sector bank would be an added advantage.
  • Good Interpersonal skills to be able to communicate internally or externally and at all levels and should be a team player.
  • Excellent written & oral communication skills in English.
  • A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate.
  • An acute client focus.
  • Strong interpersonal skills
  • Strong PC and analytical skills/ Knowledge of MS Access, Excel, PowerPoint, and Word.
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