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CIB – Prime Services - Prime Brokerage Client Service - Associate

Req #: 170113423
Location: London, ENG, UK
Job Category: Sales/Trading/Research
Job Description:
Prime Services – Securities Prime Brokerage
Prime Brokerage Client Service is a central part of the Prime Services coverage team that is responsible for the maintenance and growth of Client relationships. Prime Brokerage at J.P. Morgan is very much a global business and our European team has regular interaction with their colleagues in all regions to ensure seamless coverage for Hedge Fund clients covering a broad spectrum of strategies and products.
There are 4 principal components to this role:
  • Ensure the delivery of first class service by the PB Middle Office /Operations and that Client’s operational relationship is built and maintained in a scalable manner.
  • Client revenue/balances trends monitoring seeking ways to optimise and grow revenue in partnership with key internal and client stakeholders across the PB and markets business.
  • PB platform - responsible for performance, securing and monitoring client feedback and ensuring enhancements are made alongside ongoing Client education.
  • Project work – Diverse in nature encompassing some regulatory, client and system enhancement projects working closely with Product Developments and Clients.
We partner our Clients closely taking the time to understand their business, the individual or industry challenges they face and use our specialist knowledge of the firm and product to provide solutions for Clients. We lead regular review meetings both formal and informal, taking every opportunity to secure feedback and constantly evolve our offering, increase efficiency and optimize the service model.
  • In partnership with Client and key internal stakeholders grow, optimise and protect the business revenue through creativity, proactivity and sustained Client focus.
  • Client advocate, build an understanding of the client’s organisational structure, needs and strategy; use that knowledge to ensure effective representation of their business and develop a long term partnership.
  • Build a reputation as a trusted advisor with the client and ensure adequate exposure to PB management and firm relationship managers.
  • Monitor client and firm performance metrics to ensure high delivery of service is consistently maintained.
  • Expert on the internal workings of Prime Brokerage and key support team capabilities.
  • Educate Clients on our PB platform, secure feedback and work with Product development to enhance our offering.
  • Ensure first class service delivery via formal Prime Brokerage reviews in partnership with Sales, Equity Finance and Middle Office.
  • Escalation for PB Middle Office and Markets where PB is the Primary relationship.
  • Make sure operational management of clients is cost effective and effort is proportional to revenues.
  • Demonstrate awareness of key industry regulatory challenges and be able to discuss market themes and impacts.
  • Work with internal partners to maintain/develop robust controls, ensure client operational risk is managed and the escalation process is adhered to. 
  • Exceptional Client Service, customer focused with ability to represent the firm and build long standing client relationships.
  • Operational Excellence - Exemplify high standards of performance, ability to execute with skill, urgency and discipline; strive for the best internal governance and controls.
  • Thrive in the Team Environment, focus on been part of a team whilst still been a strong individual contributor.
  • Self-Starter, naturally proactive continually look to expand knowledge of the firm, self generate challenging objectives and leverage their own skill set to realize these goals.
  • Analytical, ability to manipulate data logically, assimilate and draw conclusions.
  • Strong relationship building, management and influencing skills.
  • Commercially astute, entrepreneurial and able to generate leads and follow through.
  • Confident at representing business and presenting the firm to clients.
Strong organisation skills, able to work independently on projects and Client accounts.
  • Degree educated (+ will need to have/obtain FCA Approved Person status).
  • Knowledge and experience of PB is advantage, with a demonstrable track record of delivery with a strong client focus.
  • Understanding of EMEA markets and products (JPM specific + external).
  • Good understanding of synthetics, cash products, derivatives.
About J.P. Morgan’s Corporate & Investment Bank:
J.P. Morgan’s Corporate & Investment Bank is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.  Further information about J.P. Morgan is available at
JPMorgan Chase & Co. offers an exceptional benefits program and a highly competitive compensation package. JPMorgan Chase & Co. is an Equal Opportunity Employer.
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