JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at http://www.jpmorganchase.com/.
Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.3 trillion and operations in more than 60 countries We serve more than 50 million consumers and small businesses through more than 5,600 bank branches, 18,700 ATMs, credit cards, mortgage offices and online and mobile banking as well as through relationships with auto dealerships.
Within Chase, Consumer Banking provides great products and an outstanding customer experience at over 5,600 branches and 18,700 ATMs in 23 states, as well as online and over the phone.
As a Chase employee, you’ll be part of a company that makes a real difference every day for our customers, our communities and ourselves. With a focus on customer service, you’ll put others first, do what’s right and create solutions that make lives better. We invite you to build your career on our strong foundation and help shape what’s next – for you and for us.
A Key focus of CCB Technology is to improve the lifecycle of customer interactions across the various channels.
This requires an ‘outside the box’ approach towards the creation of a simplified architecture that allows for sharing of information of interactions across channels – assisted and self-assisted. The integrated customer and agent experience requires Architectures that are efficient, consolidated and can maintain state information in a channel independent manner. With a legacy of applications across CCB consumer businesses, we need to define and execute an architecture that integrates our capabilities and simplifies the application and technology portfolios that would support customer interactions.
The Product Architect establishes and advances the customer centered frame of reference for all future IT assets that will support the emerging Digital Banking strategy:
- Maps customer interactions against business capabilities
- Maps customer interactions against known customer journeys (Linked interactions
across multiple channels)
- Identifies portfolio of potential Micro-Services (autonomous applications) to support
customer interactions along the various Customer Journeys
The Product Architect will lead a holistic product design effort to define, extensively communicate with business and IT stakeholders an implementable multi-channel architecture to support the key customer experiences associated with our Products. The architecture must include the Cross Business and End-to-End View of Required Components for delivering a customer-centered architecture. In the role, the Product Architect will be responsible for:
• Defining and Advancing ‘Digital First’ Reference Architectures
• Identifying the set of autonomous applications that are needed to deliver the Customer Journey associated with the product(s)
• Collaborating with Product Owners in product definition and product design
• Creating and overseeing the roadmap associated with end-to-end customer journeys across all of CCB, ensuring adoption of Digital Banking architecture
The Product Architect must exhibit very strong business acumen as well as technical depth, and must have demonstrated sound event-driven architecture practices focused on integration, consolidation and simplification of architectures to support the product delivery. The Product Architect must work and engage with other senior architects who may have domain expertise either for particular business areas (e.g. customer service for retail, card, mortgage) or specific technology domains and corresponding roadmaps (e.g. Digital Architecture, Information Architecture, Risk Architecture) and leverage those engagements to build a unified architecture view. The Product Architect must engage with senior business stakeholders who are accountable for critical customer journeys, and collaborate to define and decompose customer journeys into a well-defined Bounded Context representing the scope of work for a set of micro-services.
The Product Architect must also become cognizant of the total cost of ownership of applications and should also drive for strategies to reduce the total cost of ownership while improving the customer and agent experiences. In addition the architect must take into account the critical business and technology controls that must be addressed as the channel architecture is being implemented including requirements from the firm’s cyber roadmap.
The Product Architect will be considered a key adviser to the CCB Chief Architect and will report to the Chief Business Engineering Architect.
The senior architect will have opportunities to build their career at JP Morgan Chase and assume more senior positions as their performance advances in the firm and as they further develop their personal skills. The senior application architect is expected to have excellent verbal and written communications skills – with the ability to communicate to the technical and senior business and technology communities.
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