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Equipment Operator

Req #: 170100684
Location: New York, NY, US
Job Category: Admin & Facilities Services
Job Description:
The Equipment Operator prints, collates and binds pitchbooks, information memorandums, Public Information Books (PIBs) and other documents, and produces additional types of media including CDs and document scans. Prepare completed jobs for shipment or delivery The role is expected to complete all requests accurately and efficiently, in accordance with Job Ticket  instructions, deadlines, estimates, and departmental guidelines. They must manage their own work with full accountability for ensuring quality, timeliness and client satisfaction associated with it. They must communicate effectively, proactively and professionally with Production staff, management and internal clients As part of the larger Production team, the Equipment Operator is expected to support and leverage on others as needed, sharing accountability for the team results. They must perform duties in accordance with departmental policies and procedures.
This job description outlines the key goals of this role. In an ever-changing commercial environment, this role and its responsibilities will evolve in line with the needs and demands of the business.

Responsibilities

Read and understand work order

  • Print, collate and bind pitchbooks, information memorandums, PIBs and other documents as well as produce additional types of media including CDs and scanning documents to PDF format, following work order instructions.
  • Print out and quality-check first copy (1st out proof) of job for color accuracy, appropriate and consistent formatting, proper pagination and completeness to ensure that the document accurately reflects work order instructions. Make necessary corrections prior to providing CSR completed paperwork and 1st out proof.
  • Monitor request status and escalate as necessary to effectively address issues and ensure completion by request deadline
  • Complete all requests accurately and efficiently, in accordance with specified deadlines, estimates, instructions and departmental standards/guidelines
  • Ensure that documents accurately reflect client specifications by checking completed work against work order instructions and sample for accuracy, completeness and consistency
  • Develop and maintain in-depth knowledge of departmental templates, standards and best practices
  • Manage own work with full accountability for ensuring quality, timeliness and client satisfaction associated with it

 

Communicate effectively, proactively and professionally with Production staff, management and internal clients

  • Consult CSR, or colleagues to clarify document-specific questions and, if necessary, contact clients for clarification to ensure that clients receive what they requested (Should operator be contacting clients.
  • Communicate and escalate request-specific issues to the CSR and/or Supervisor or Client Service Manage notifying immediately if estimate and/or deadline will not be met and must be renegotiated
  • Troubleshoot challenges by providing effective solutions to complete task

Operate as part of larger Production team, supporting and leveraging off others as needed, sharing accountability for the team results, including completed requests

  • Check colleagues’ work to ensure that it meets requested specifications
  • Collaborate with colleagues to process work more efficiently (e.g., when appropriate, split large or time-sensitive jobs to ensure that deadlines are met)
  • Prepare completed jobs for shipment or delivery (out take)
  • When sharing work with another operator, communicate and coordinate to ensure overall consistency and quality of completed request
  • Assist in filing electronic files according to departmental procedures (proper file management and naming convention)
  • Maintain clean, safe work environment and report Safety and equipment (issues) problems in timely manner
  • Communicate/escalate issues and opportunities for improvement  Challenge process

Perform duties in accordance with departmental policies and procedures

  • Utilize departmental workflow, document management, scheduling and timekeeping systems as required by role
  • Report to work as scheduled, unless directed otherwise by manager
  • Adhere to JPMC Code of Conduct standards regarding professional and personal conduct
  • Complete all mandatory on line JPMC training: IB Compliance and Safety Compliance
  • In-depth knowledge of and proficiency in all production equipment and processes
  • Copying/printing equipment (Xerox 800 Color Press, DocuColor 560, DocuTech 6180, Xerox 4127, Freeflow/Digipaths, Xerox Makeready application, etc.)
  • Binding equipment (Wire-o, GBC, Velobind, Tapebind, 3-hole Driller, Cutting Machine, Creaser, Saddle Stitcher, etc.)
  • Ability to work effectively in departmental business applications (Workflow Exchange, Dealworks, shared drive) as well as in Adobe Acrobat, MS Office (PowerPoint, Word and Excel), and MS Outlook
  • Ability to work effectively and proactively, both independently and as part of a team
  • Consistently strong time management skills including punctuality, an appropriate sense of urgency and the ability to accurately and efficiently review and prioritize high volume of work under intense deadline pressure
  • Attentiveness to detail and commitment to continuously improving the quality and timeliness of his/her own work and that of the department
  • Strong client focus and commitment to delivering consistently excellent customer service
  • Good interpersonal skills, including the ability to communicate and work effectively and efficiently with colleagues, management and internal clients
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