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Applications Support Analyst - Windows & UNIX

Req #: 170113623
Location: Columbus, OH, US
Job Category: Technology
Job Description:
 
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at http://www.jpmorganchase.com/.
 
Our Consumer & Community Banking Group depends on innovators like you to serve nearly 66 million consumers and over 4 million small businesses, municipalities and non-profits.  You’ll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.
  
The Applications Support Analyst will handle a wide range of production support issues pertaining to Mortgage Banking Loan Applications. Conduct effective research on the issue and provide analysis and concise documentation on the issue. Effectively convey root cause analysis of issues to software development staff for process and software changes.
 
Responsibilities:
  • Provide production and non-production environment support for critical Applications  
  • Maintain Business Process Indicator of 99.99% or higher. This includes monitoring of the environment, managing, tracking, and resolving incidents and escalations 
  • Analyze data processing problems to implement and improve resiliency of the application supported
  • Performing RCAs for production incidents and preventing reoccurrences 
  • Partner closely with Application Development, Testing teams, all data consumers, and other dependent support teams 
  • Participate in on-call rotation for application support, including weekends and off-hours 
  • Improve productivity, supportability and efficiency by automation of repeatable tasks using tools and scripting 
  • Create and improve system documentation (Run books, FAQs) 
  • Produce production metrics
  • Build and foster relationships across multiple organizations
  • Participate in Disaster Recovery events and Major Event Changes
  • Performing a daily health check of intra-day/overnight system batch processes
  • Works with Change Management/ Release Managers on the evaluation of change events
  • Runs technical bridges, as required and leverages experience and organizational knowledge to reduce MTTR (Mean Time to Recover)
  • Strong experience with a Oracle
  • Strong understanding of business requirements, writing functional requirements, developing detailed technical designs, along with build / unit / system test application code experience
  • Strong working knowledge of Oracle RDBMS
  • 5+ years experience working in both UNIX and Windows environments
  • environment that demonstrates exceptional technical design, coding, testing and debugging skills
  • Strong experience with Progress
Preferred Skills:
  • Experience in .NET, COM, ACTIVE-X programming and design, Oracle, PL/SL, UNIX shell scripting
  • Experience in Application Development work experience in a client server and or Web
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