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Application Support for Ref Data

Req #: 170113704
Location: Houston, TX, US
Job Category: Technology
Job Description:

J.P. Morgan is a leading global financial services firm with assets of $2.1 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management and private equity. Information about J.P. Morgan is available at http://www.jpmorganchase.com/.

 

Seeking an energetic candidate looking for an Application Support Analyst to be part of a team managing day to day production support issues for a number of distributed applications related to the Reference Data Client , Document and Account operated by Risk and Finanace Technology - Reference Data Operate.

 

Key Responsibilities and Typical Duties include the following:

 

Manage and resolve day-to-day production support issues for a number of applications that support Instrument Reference Data processing throughout the world:

• Incident and problem management

• To update key control systems according to procedure and in a timely manner (within JPM these include Alacrity/

ConQuest, EPV, ITSM)

• To create and update "run book" documentation for the supported applications as required

• To participate in Critical Site Tests for supported applications

 

Key skills:

• Excellent proven problem-solving skills

• Logical, able to think outside the box

• Good interpersonal and customer-facing skills

• Strong written communication skills

• Flexible, co-operative and resilient

• Able to work effectively under pressure and frequently changing priorities

 

Experience - Required:

• Proficient in Unix scripting and SQL

• Oracle, Sybase database and Tomcat/Websphere Application Server

• Tools - Control M, Autosys, Geneos

• MarkLogic

• Production Support experience

 

Experience - Desirable:

• Exposure to Reference Data Technology in past with knowledge of relevant businesses such as Client Onboarding , Document Management , Account maintenance

• ITIL

• MQ

 

Additional Information:

 

• The mission-critical nature of these globally-used applications means that on occasion it will be necessary for the

successful candidate to work extended hours at short notice to help see an incident through to resolution.

• To enable an effective response to off-hours incidents a call-out rota in maintained across the wider team. The

successful candidate will be expected to be part of this rota.

 

 

- Engineer or Computer Science with relevent experience in Investment Banking domain shall be useful.

- Exposure to Reference Data Technology in past with knowledge of relevant businesses such as Global Equities,

Corporate Action, fund accounting, clearance or the organisations that use these services

- Previous exposure to application support

- ITIL

- MQ

- MarkLogic

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