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CIB WCOB Alert Dispositioning Unit – Associate

Req #: 170112922
Location: Singapore, 01, SG
Job Category: Operations
Job Description:
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2 trillion and operations in more than 60 countries.  The firm is a leader in Investment & Corporate Banking; Financial Services for Consumers, Small Business and Commercial Banking; Financial Transaction Processing; Asset Management and Private Equity.
Corporate Investment Bank (CIB) is creating a new team within CIB’s Wholesale Client On-boarding (WCOB) organization.  WCOB is responsible for supporting and leading aspects of the firm's Anti Money Laundering (AML) and Know Your Client (KYC) programs.  This new team will be responsible for managing the Negative Media and PEPs alerts generated by Client List Screening and ensuring they are properly reviewed, assessed and dispositioned.  The team will work closely with Corporate & Investment Bank business units, the AML Program Management Office, Global Financial Crimes Compliance (GFCC) and the enterprise-wide control program teams to identify, remediate and track issues, and develop controls to sustain improvements as they are made.
This role is critical in the successful execution of the firm's KYC strategy.  Due to engagement with regional stakeholders the new Disposition Unit teams will be located in Bournemouth, Brooklyn and Singapore and cover a number of screening functions currently residing in other locations. 
Working as part of a global team of 8-10 screening officers world-wide will be responsible for reviewing alerts sent to the Line of Business generated from daily client screening against OFAC, International Sanctions, Politically Exposed Persons (PEP), Negative Media and various internal watch lists. 
Utilising a sound working knowledge of KYC, the candidate will be expected to demonstrate an understanding of a holistic approach to KYC risk whilst appreciating the nature of the clients under review, including the business structure, products, markets and jurisdictions in which they operate.
The role requires independent and sound decision making, in addition to strong relationship management due to regular engagement with Front Office senior personnel and KYC Owners.
  • Review daily escalations received from Client List Screening to establish relevance of information as it relates to the client and take appropriate action.
  • Discuss and escalate with Global Financial Crimes Compliance (GFCC) complex issues surrounding client types and structures, financial products and services, and other AML risk-related issues
  • Develop strong partnerships with key stakeholders including Front Office,  KYC Leads and GFCC to facilitate a collaborative approach to determining appropriate action on escalated items
  • Manage workload including high priority items, ensuring timely escalation of key risks/issues to management
  • Support management with additional tasks such as prioritisation, escalations, workflow management, team oversight and metrics reporting
  • Adhere to internal Service Level Agreements (SLAs); escalating any quality or timeliness issues with path to green
Required skills/qualifications
  • 3-5 years of banking/financial experience with at least 1 year spent in a compliance function
  • Prior experience in a customer contact or service operations area
  • Knowledge of AML/OFAC/KYC highly desirable
  • Excellent analytical and research skills, detail oriented. Self-motivated and proactive with the proven ability to work accurately under pressure
  • Able to make sound decisions quickly and articulate the rationale of decisions made
  • Experienced and successful assessor of risk
  • Ability to work effectively as part of a global team
  • Excellent verbal and written communication skills
  • Ability to work in a high volume environment meeting daily targets and SLAs
  • Strong computer skills (MS Word, Excel)
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