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CIB - Transaction Processing Specialist - Team Leader

Req #: 170098516
Location: Mumbai, MH, IN
Job Category: Operations
Job Description:

J.P. Morgan is a leading global financial services firm, established over 200 years ago:

o We are the leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management.

o We have assets of $2.5 trillion and operations worldwide

o We operate in more than 100 markets.

o We have more than 243,000 employees globally.

Our wholesale businesses include J.P. Morgan’s Asset Management, Commercial Banking and the Corporate & Investment Bank which provide products and services to corporations, governments, municipalities, non-profits, institutions, financial intermediaries and high-net worth individuals and families.

Our corporate functions support the entire organization and include the following functions: Accounting, Audit, Finance, Human Resources, Operations, and Technology.

J.P. Morgan in India provides a comprehensive range of Corporate & Investment Banking, Commercial Banking, Asset & Wealth Management, and Corporate functions services and solutions to our clients, executing some of the most important financial transactions and providing essential strategic advice to our clients such as the government, large domestic and multi-national corporations, non-government organizations and financial institutions and investors. India is a key market for JPMorgan Chase globally and our employees in India are a critical part of how we do business globally and are integrated within our businesses. Our Global Service Centers (GSCs) are strategically positioned in Mumbai, Bangalore and Hyderabad to support the firm’s operations regionally and globally. The centers provide comprehensive strategic support across technology and business operations processing to all lines of business and the corporate functions.

About J.P. Morgan Corporate & Investment Bank
J.P. Morgan’s Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Functional Department Description: Global Tax Operations
Global Tax Operations primary responsibility is to maximize client's investments by either facilitating effective tax relief at source on client investment income or retrospectively reclaiming taxes from global tax authorities.  This is a high-risk product with diverse market procedures, a significant change agenda and complex market/regulatory requirements.
The primary responsibility of this position is to support the day to day operations for Tax Operations. Incumbent should possess knowledge on working of capital market. Person will be responsible for end to end process management & flawless delivery of process, accountable for proper change management & process improvement.  Continuously develop industry/product knowledge. Ability to understand customer segments and apply different servicing approaches based on customer knowledge level. Implement development plans for staff. Effectively handle and work in a team. Liaise with internal and external stake holders (Agents, Clients, Client Services, Senior Management & Relationship managers).
Key Responsibilities would include
  • Ensuring BAU Execution to be best in class. Publishing of periodic metrics and tracking reasons for deviation from agreed levels. Ensure follow up for all ageing items
  • Accuracy in processing in line with SOPs with no errors
  • End to End process responsibility and to be in control of End of day reports, cut-offs and critical intra day reports
  • Escalate any error/exceptions on identification
  • Responding to routine queries/complaints and ensuring completeness
  • Audit focused in all BAU activities
  • Comply with the firm's policies & SOPs
  • Navigates systems proficiently and accurately
  • Identify opportunities for process efficiency & implement in a controlled manner
  • Exhibit effective communication with key stakeholders
  • Thorough knowledge of SOPs/related check points
  • Perform all work in accordance to department procedures and are within quality standards
  • Exercise good judgment and degree of confidentiality
  • Getting the team along to achieve common objective
  • Team management and ensuring the morale of the team is high
  • Work in partnership with Local OCM team for QA Tests, MIS, Audit etc
  • Working with seniors to achieve organization agenda
  • Review and improve on productivity benchmarks on ongoing basis
  • Performance Management for direct reports
  • Partnering with supervisor and ensuring complete control of business
  • Preferably Graduates/CA/ MBA (Finance)/CFA.
  • Knowledge of Capital Markets essential with at least 5 year's experience
  • Experience on Securities Operations would be an added advantage
  • Must be able to work under pressure and make accurate decisions in stressful situations
  • Must be able to lead, manage and motivate the teams.
  • Client focused
  • Good time management skills
  • Control Oriented
  • Proactive, positive approach
  • Able to grasp/learn concepts and procedures quickly
  • Attention to detail
  • Good PC skills including Microsoft office products (Excel, Word, Power point, Access)
  • Good oral and written communications skills
  • Must be detailed oriented and analytical
  • Strong Customer Service skills
  • Ability to work both independently and as a team in a fast paced production environment
  • Flexibility of operating hours to include overtime, holidays, and weekend testing
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