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CIB Operations - Client On-Boarding - Anlayst

Req #: 170099435
Location: Singapore, 01, SG
Job Category: Operations
Job Description:

About J.P. Morgan Chase & Co.


JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands.  Information about J.P. Morgan is available at


About J.P. Morgan’s Corporate & Investment Bank


J.P. Morgan’s Corporate & Investment Bank is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With nearly $20 trillion of assets under custody, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. 


Wholesale Client On-Boarding (WCOB) is a global team with locations in major locations such as New York, Delaware, London, Bournemouth, Hong Kong and Singapore. The team functions in close partnership with Sales, Operations, Credit, Legal and Compliance to ensure efficient and timely on boarding to the JP Morgan infrastructure.  COB plays a critical role in introducing new clients to our organization as well as ensuring full due diligence is done with respect to new and existing relationships.  


The KYC team is responsible for providing sign off and performing quality checks on clients being on-boarded to comply with firm’s AML/KYC Policy and Procedures. The team is, further, responsible for ensuring that all existing clients of Corporate Investment Bank are renewed/ remediated in accordance with firm AML/KYC Policy and Procedures.


Key Responsibilities:-


  1. Demonstrate complete & thorough understanding of firm’s KYC / AML Policies and procedures as well as KYC systems and technology used to record KYC information & documents and actively contribute to short and long-term organizational planning
  2. Provide strong leadership to the  KYC operations team to meet key process deliverables, including driving of the system/process change management agenda across the global team, on an on-going basis, to improve overall process quality and effectiveness & efficiency through constant process improvement initiatives.
  3. Build strong partnership across groups – global teams and key business partners, business support groups, peers and other lines of businesses within JPM.
  4. Manage various aspects of KYC operations including compliance with policies,   scope enhancements, technology changes, project management, management reporting, managing productivity goals.
  5. Own management & resolution of day to day operational and other related issues and timely resolution of these issues/ escalations and instituting proactive measures to prevent recurrence.
  6. Maintain strict discipline and rigor around error tracking, analysis, feedback, knowledge management, training, updating of operating procedures, etc.
  7. Complete understanding of the business and firm wide Risk/Controls agenda. Partner with the Controls team for periodic assessments of risks & controls and timely closure of identified CSAs.
  8. Know people’s pulse and manage issues proactively and quickly build energy, enthusiasm, motivation and confidence on the floor.


Required Skills and Qualifications 

  1. Strong in written and verbal communication skills and ability to engage, influence and direct individuals to successfully complete projects/assignments.
  2. Proven ability to build relationships with global partners and stakeholders
  3. Strong background and work experience in the operations space, preferably in the financial services sector
  4. Operations, controls and innovation/process improvement mindset
  5. Strong focus on client, quality and control environment
  6. Strong people skills and the ability to drive energy levels within the team.
  7. Analytical and problem solving skills with result orientation
  8. Time management skills with flexibity to work in EMEA / NA hours for overlap with the global management team


Desired Skills


Prior experience around client on-boarding, KYC, client due diligence, client account opening and maintenance of such accounts


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