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Consumer & Community Banking - Oversight & Control - Digital Control Officer - Vice President

Req #: 170107127
Location: Wilmington, DE, US
Job Category: Operations
Job Description:

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at


The Digital Control Officer will be a key business partner of the Digital business unit.  Control officers support the implementation and maintenance of the Risk and Control Self Assessment (RCSA) framework. This Control Officer role will collaborate with the Digital business unit to implement and maintain controls necessary to mitigate operational risks, which includes using a risk based approach to assess the control environment, partnering with the business to design effective controls and reviewing routine controls testing and will function as part of a team to provide oversight for Digital to ensure compliance with RCSA and Issue Management policies and standards. This individual will be responsible for working across diverse and cross-functional organizations to develop plans, identify solutions, and drive continuous improvement through participation and/or ownership of key control initiatives, self-assessments and root cause analysis along with ongoing process review and control testing.   
Key Responsibilities:
Key responsibilities will include an efficient execution of oversight and controls, including the identification of trending and/or emerging issues.  This may included detailed analysis and presenting key findings and recommendations to the business.  In addition, the individual is accountable for the organization’s goals and objectives with respect to the Customer Experience, Quality and Controls. 
Additional Responsibilities include:  
  • Leading cross-functional change to improve processes, capabilities and controls resulting in a significantly improved customer experience that is aligned with Business Unit objectives
  • Risk and Control Self-Assessment and ongoing management of related governance functions to ensure consistency and adoption of best practices
  • Corporate and External Audits/Reviews across all functions within the business units and serve as the primary liaison for internal Auditors and Compliance as well as external regulators; 
  • Ability to understand business drivers and provide both strategic and tactical input for key business decisions.
  • At least four years of related professional experience in fields related to operational risk management, preferably gained through a risk management, process design, or auditing role, although other relevant experience will be considered
  • Proven results with regard to driving improved customer experience and quality through implementation of strong controls, process reengineering, best practices and self-assessment frameworks 
  • Ability to plan and execute in a timely manner with an appropriate sense of urgency
  • Advanced presentation skills, both written and verbal, with ability to communicate project status to executive/senior management (communications and status reports are tailored to audience with the right frequency and level of detail).
  • Ability to express ideas in a confident, clear and compelling way
  • Sound business judgment and objectivity with ability to think critically about how risks are mitigated
  • Analytical strength in understanding and mapping business processes
  • Self-motivated & confident with the ability to demonstrate ownership, challenging and influencing change where necessary
  • Collaborative team player able to develop meaningful and effective working relationships with fellow colleagues
  • Strong computer skills including Excel and PowerPoint, with ability to learn new tools as required.  Skills with data analytics tools are a plus.
  • Strong interpersonal, influencing, negotiation & relationship skills
  • Demonstrated ability to influence without authority and drive measurable outcomes 
  • Exceptional analytical, process reengineering and problem solving skills
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