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ETL Application Support Analyst

Req #: 170114484
Location: Columbus, OH, US
Job Category: Technology
Job Description:
As a member of our Infrastructure Development team, you’ll immediately put your love of technology into action. Each day, you and your team will be responsible for making sure our platforms, servers and networks are online and secure. You’ll work together, evaluating, selecting, implementing, integrating, maintaining, upgrading, documenting and designing our infrastructure. You’ll find new and creative solutions to troubleshoot and resolve issues. Communication is key, both in problem solving with your supervisors and collaborating with your coworkers, as well as other teams in the network.
This role requires a wide variety of strengths and capabilities, including:
  • BS/BA degree or equivalent experience
  • Ability to articulate and share clear, concise complex technical findings to management in understandable terms
  • Maintains proficiency in these key areas:
    • Hardware Architecture (performance testing, monitoring, operations)
    • Hardware Benchmarking (Agile, program managements, network management)
    • Design (compliance, security)
Network Engineering (planning, provision)
  • Proficiency in more than one specific infrastructure technology
  • Ability to execute with understanding of best practices and JPMC policies top of mind
  • Ability to collaborate with high-performing teams and individuals throughout the firm to accomplish common goals
Key Responsibilities:
The role of the Application Support is to manage and support Regulatory applications globally. The person would need to have very good analytical and problem solving abilities, Hands on to the application and be a team player, control the uprising situations and communicate to the management and escalate to the stakeholders while discussing problem statement or possible solutions.
The responsibilities would include, but not limited to:
  • Application Support ETL/Hadoop applications
  • Incident management and problem resolution
  • Coordinate with client and support teams on issues.
  • Pro-active monitoring for issues
  • Analysis of the problem statement and suggest solutions.
  • Problem solving abilities
  • Communicate with all stakeholders on problem statement, possible solutions, intermediate issues and overall status of work assigned.
  • Analysis and presentation of the issues and changes to the systems(s).
  • Technical and functional ownership of the applications.
  • Coordinate with Build teams for all changes, documentation and handover.
Our Corporate Technology team relies on smart, driven people like you to develop applications and provide tech support for all our corporate functions across our network. Your efforts will touch lives all over the financial spectrum and across all our divisions: Global Finance, Corporate Treasury, Risk Management, Human Resources, Compliance, Legal, and within the Corporate Administrative Office. You’ll be part of a team specifically built to meet and exceed our evolving technology needs, as well as our technology controls agenda.
When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world.
At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity.  We encourage professional growth and career development, and offer competitive benefits and compensation.  If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.  So if you're ready to put your passion for technology to work in a way that makes a real difference, apply today.
  • 7+ years of overall experience, with good knowledge in production support of financial applications
  • Knowledge of incident / problem management
  • Comprehend the SLAs defined and adherence to the same
  • Excellent analytical and problem solving abilities
  • Root cause analysis and follow-ups to ensure issues are not repeated
Technical skills essential for this role are:
  • ETL (Abinitio)
  • Hadoop
  • Oracle (v9i/10/11)
  • SQL
  • PL/SQL Stored Procedures support/development
  • UNIX file management and shell scripting
  • MS Office applications
  • ClearCase version control software
  • Autosys/Ctrl-M scheduling package
  • Axiom vendor software
Interpersonal skills essential for this role:
  • Client focused
  • Proactive, adaptive, independent and self-managing
  • Effectively adapt to necessary changes in work requirements, roles and responsibilities
  • Show respect and appreciation for clients' and colleagues' opinions, time, and effort regardless of position, role, and background
  • Voluntarily seek opportunities, activities or responsibilities that add value
  • Deliver accurate, thorough and high quality work
Additional skills essential for this role:
  • Good written and oral communication at all levels
  • Ability to work under pressure and deliver on time
  • Advanced and demonstrable problem solving / analytical skills
  • Ability to understand, adhere to and suggest improvements to internal IT control policy and industry best-practice
  • Understanding of Web Content Accessibility Guidelines (WCAG 2.0) and assistive technologies (JAWS, NVDA, Zoomtext), and proven track record of incorporating into your day-to-day work, is a plus but not required
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