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Business System Analyst [Chase Merchant Services] GPS

Req #: 170112390
Location: Mumbai, MH, IN
Job Category: Operations
Job Description:

As a member of the Centralized Support Services (CSS) Centralized UAT and Release Support team you will work closely with the Business Manager and Business Analysts to identify and escalate system issues, lead follow up and testing efforts and communicate results.   As a UAT Specialist you will perform limited scope user acceptance testing and end to end user acceptance tests. This role involves mitigating pre-production (test) defects; you will contribute to the identification efforts as well as assist in implementing system enhancements into a production environment that is free of defects. You will be an advocate for the business ensuring positive and negative results from testing are communicated, tracked and not repeated and ultimately demonstrate to business partners that functionality is as expected.

Key Responsibilities: 

  • Assist in designing and ensuring overall integrity of the testing strategy/plan
  • Create required UAT artifacts (i.e. test plan, trace matrix, defect & execution report, final test report) aligned with the CSS UAT standard methodology
  • Work with appropriate business/technology leads to determine the acceptable range for test results and performance
  • Assist in design, development and implementation of test plans, scripts and tools using detailed business requirements
  • Develop testing processes and approaches according to JPMC Chase, and Lean/Six Sigma standards
  • Work with business/technology leads to identify the appropriate data for testing, and then prepare that data for testing
  • Assist Application Developers and technical support staff in identifying and resolving problems
  • Facilitate resolution and communication of cross-application/organization architectural issues and decisions
  • Assess and revise test sequence and scope based upon test results and/or changes in product design
  • Coordinate component, system and documentation testing with appropriate technical groups and Release Management
  • Document test procedures and findings using standard test tools
  • Reconcile test results from different tests and different groups
  • Create final test report
  • Assess readiness and deviation of product/project performance based upon test results and product specifications
  • Perform the tests in both the UAT and/or contingency/backup environments
  • Assess post implementation issues against test inventory to identify gaps
  • Create and maintain test case inventory/library
  • Identify opportunities for automation and assist with implementation
  • Understand Customer and Business Impacts of project charter/concept/architectural documents in the initial phases
  • Intense focus on the overall customer experience and specialist experience
  • Build business use cases/servicing scenarios based on charter/concept documents
  • Review Business Requirements Document (BRD) for cross-Business Function projects
  • Communicate requirements to Technology, program leads and other Business Functions as needed
  • Lead and follow up on all issues impacting a project
  • Communicate issues effectively with Business Leads and Release Managers through project implementation
  • Engage with the project team through implementation of changes
  • Actively engages in project requirement meetings
  • Influences requirements through analysis; providing thoughtful input to insure the business needs are met
  • Ability to identify and document gaps, impacts, and risks of the project
  • Work to ensure no business requirements are missed
  • Contribute lessons learned from a project and apply them to future business requirement efforts
  • Ability to research and document current environment and apply appropriate changes to support the business request/needs
  • Manages a piece or work stream of a small project or other program initiative, with moderate supervision
  • Collaborates on user experience and business strategy
  • Contributes to idea creation and project execution
  • Contributes to the translation of business requirements to functional test cases
  • Conducts research and analyze data
  • Escalates project issues and risks appropriately
  • Identifies and documents best practices
  • Facilitates business requirements and functional design discussions with Business Owners/ Requestors

Background/ experience

  • Minimum of 3+ years Quality Assurance/UAT Testing experience required.
  • Minimum of 3+ years experience creating test plans, test scenarios and test scripts required.
  • Minimum of 3+ years experience with ALM/JIRA or Quality Center and all of its functionality
  • Bachelor’s degree, master's preferred

Skill set

  • Strong written and verbal communication.
  • Strong experience with manual testing, testing tools, writing test plans, creating required testing artifacts, and writing test cases. Experience creating detailed test scenarios, test cases/scripts for technical and/or business clients.
  • Strong experience with Microsoft products.
  • Experience with automation tools such as QTP, Selenium, VBA etc., a plus
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