JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of over 2.6 trillion and operations in more than 60 countries. The firm is a global leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity. Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. and serves more than 50 million consumers and small business across the country.
Chase is undertaking an aggressive digital transformation agenda, which builds on the success of the current mobile and online service offerings. Chase is investing in innovative ways to deepen customer engagement and profitability through the use of digital channels. The ambition is to position Chase as the undisputed leader in digital financial services and payments and to enable Chase to deliver a highly personalized and real time experience that our customers expect.
The online and mobile channels for Chase currently support more than 32 million active customers; 9 million customers interact with us daily, making Chase the most visited banking portal in the USA. Positioned within the Consumer and Community Banking line of business, the Digital Technology team is responsible for setting and executing strategies that align with business objectives and drive innovation across Chase Online and Mobile, helping to establish the best Digital Banking customer experience in the industry.
The Business Systems Analyst (BSA) team within Digital Technology plays a pivotal role in the success of the organization, bridging the gap between the development, design and product management teams. The Scrum Business Systems Analyst (sBSA) is the heart of the BSA team, working closely with our technology partners to groom detailed stories for our development teams to execute. The sBSA is team player, problem solver and detail-oriented person.
The sBSA typically (but is not limited to) performs the following:
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