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Remote Desktop Support Technician

Req #: 170105265
Location: Bangalore East, KA, IN
Job Category: Technology
Job Description:
As a member of the Infrastructure Engineering team, you'll play a big part in designing the platforms, servers, and networks make it possible for us to provide service to our customers, clients, and businesses around the globe each and every day.  In this role you’ll call on your experience designing tailored solutions to understand the requirements of a project, test the performance of the infrastructure, and verify that the requirements have been successfully met.  As a team, you and your peers will be responsible for driving results, collecting and analyzing monitoring data in test and production, and managing projects to completion.  And while you will be part of a tight-knit team of engineers who shares your passion for technology, you’ll also gain access the best minds in the business—both as part of the JPMorgan Chase & Co. global technology community, and through our partnerships with some of the most important tech firms in the world.
This role requires a wide variety of strengths and capabilities, including:
  • Proficient knowledge in the following key areas: Hardware Architecture (performance testing, monitoring, operations), Hardware Benchmarking (Agile, program managements, network management), Design (compliance, security), Network Engineering (planning, provision)
  • Intermediate understanding of LOB technology drivers and their impact on architecture design
  • Knowledge of more than one specific infrastructure technology
  • Thinks creatively to deliver solutions through continuous improvement
  • Work with global peers and technicians to ensure a smooth running of the daily process. Have a good knowledge of all applications that are required for support.
  • Maintain technical knowledge to keep up with rapid changes in technology.
  • Take a proactive approach to client’s requirements and identify recurring problems.
  • Working knowledge of ticketing systems and advantage.
  • Adhere to current policies and procedures.
  • Meet and exceed metric requirements.
  • Proactively monitor owned ticket volumes and maintain best practice.
  • Minimum of 1-3 years’ experience on VDI platforms a plus - Windows XP / 7 platform support skills (preferably to MCP level)
  • 5-7+ years of Desktop Support experience within a busy, high volume call environment
  • Extensive experience supporting Microsoft Active Directory (group memberships, shared drives access, policies, etc.) and Microsoft desktop applications.
  • Ability to work unsupervised and prioritize workloads
  • Novell/Netware administration tools knowledge
  • MS Office 2007 / 2010 suite knowledge
  • Internet browsers (IE, Firefox and Safari)
  • Thorough understanding of network connectivity and latency impact
  • Proven track record in a desktop technical support environment
  • Strong communication skills; Excellent English (Written and spoken)
  • Excellent inter-personal and liaison skills
  • Comfortable in dealing with clients over the phone and 1 to 1, especially in critical situations
  • Clear and precise requests updated and feedback passed to team
  • Strong customer service, analytical, and problem resolution skills.
  • Is understanding of and sympathetic to client requirements
  • Appreciates the potential business and technological impacts of issues
  • PDA implementation and troubleshooting
  • Experience performing remote support
Our Global Technology Infrastructure Group is filled with innovators who love technology as much as you do. Together, you’ll use a disciplined, innovative and cost-effective approach to deliver a wide variety of high-quality products and services. You’ll work in a stable, resilient and secure operating environment where you—and the products you deliver—will thrive.
When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world.
At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.
©2017 JPMorgan Chase & Co. JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.  
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