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Agile Demand Management - Project Execution

Req #: 170113703
Location: San Francisco, CA, US
Job Category: Project Management
Job Description:

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at

Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.3 trillion and operations in more than 60 countries. We serve more than 50 million consumers and small businesses through more than 5,600 bank branches, 18,700 ATMs, credit cards, mortgage offices and online and mobile banking as well as through relationships with auto dealerships.


Chase Consumer & Community Banking serves more than 65 million consumers and 4 million small businesses with a broad range of financial services, including personal banking, small business banking and lending, mortgages, credit cards, payments, auto finance and investment advice.


Chase Consumer & Community Banking – Digital technology is looking to fill a key role for a Scrum Demand Manager/Project Manager.  We are looking for an experienced agile project manager focused on scrum demand management. The ideal candidate will be someone who takes ownership of managing the demand and capacity of several scrum teams working on large scale, multi-release projects. As we are in a period of high growth within the firm’s technology base, this position is expected to operate with a very high level of energy and with a sense of urgency. Our teams are involved in a wide range of project types: platform enhancements, new product launches, controls and risk response, etc. and therefore in our dual role as scrum project managers, we must be technical enough to understand the scope, facilitate cross-functional team discussions and unblock blockers.


This Project Manager will be responsible for:

  • Working with development leads to determine capacity/demand for up to 5 scrum teams and manage scope assessment and slotting into teams, sprints and releases

  • Working with organizational leadership and teams to adopt new agile planning (e.g. implementation and use of Portfolio for JIRA) as the digital teams move to the next generation of agile practice

  • Supporting/facilitating scope discussions & requirements refinement discussions as needed for complex projects involving the Architecture, design authorities, dev, and business analysts

  • Identifying, escalating, and removing team impediments that jeopardize team delivery goals 

  • Auditing daily team/story metrics to maintain high quality of delivery  

  • Facilitating sprint demos with key stakeholders across technology

  • Acting as a mediator and facilitating discussion for conflict resolution

  • Participating proactively in developing and maintaining team standards, tools, and best practice

  • Reporting status to project teams and senior management on a daily/weekly/as needed basis
  • 7+ years of professional experience as an project manager or similar role, preferably for 5+ years in an Agile environment

  • Active working knowledge and experience using Atlassian tools is a must (JIRA and Confluence, with JIRA Portfolio as a plus)

  • Successful, hands-on track record of Agile project delivery

  • Experience with executive level communications, verbal and written

  • Experience interacting with all levels (horizontal and vertical) of leadership

  • Ability to be flexible, nimble and  to successfully juggle multiple changing priorities

  • Experience using JIRA, MS Word, Excel, Power Point, Visio

  • Must be able to garner respect from individuals/teams and be willing to get into the details to build consensus and unblock blockers

  • Ability to recognize differences and issues as they arise, coach the team to resolve internally and if necessary involve management

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