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Sr. Specialist I - Collections - Elgin, IL

Req #: 170115793
Location: Elgin, IL, US
Job Category: Collections
Job Description:

Working at Chase means making a real difference every day for your customers, your community and yourself. How? By putting others first, doing what’s right and creating solutions that make lives better. Build your career on our strong foundation and help shape what’s next for you and for us.  Chase, a leading provider of diverse financial services worldwide, is actively seeking team members to create lifelong engaged relationships with our customers by delivering superior service and quality with every customer interaction. Successful candidates in this vital position are flexible and problem-solvers who enjoy helping customers resolve their questions and concerns.

 

We have opportunities for Specialist positions in our Collections group.

Our Collections group creates and delivers the right solutions to our customers to resolve account delinquency, directly impacting the risk of loss to the Bank.

 

We are looking for individuals with a passion for Collections with the following skills:

 

 

 

 

Strong Customer Focus

  • Take ownership of each customer while empathizing and prioritizing customer needs
  • Resolve conflicts and manage customer expectations
  • Determine customer needs and provide appropriate solutions through relationship building


Strong Communication Skills

  • Effective verbal and written communication
  • Document customer account activities thoroughly and concisely
  • Engage in interactive dialogue with customers through active listening

Strong Problem Solving Skills

  • Approach escalated problems logically and with good judgment to ensure the appropriate customer outcome
  • Make appropriate decisions on behalf of the customer quickly and effectively
  • Effectively prioritize work to ensure efficiency
  • Conduct research

Strong Analytical Skills

  • Critical thinking and ability to exercise independent judgment
  • Accuracy and attention to detail
  • Required to abide by all applicable regulatory and department practices and procedures


Strong Computer Skills:
Experience with multiple browsers, multiple tabs, window navigation and instant messenger tools
Fluency in Windows Operating Systems and Microsoft Office tools

 

Chase provides a professional and fun environment for employees so they can focus on providing great service to our customers.  As part of a diverse and dynamic team, Specialists receive ongoing training and development to enrich their skills and build a career at Chase.

 

Training Schedule:
 
Formal paid training will take place dependent on the training requirements for the position and days and times of the training may vary. Specific information will be provided by the Recruiter.
 
Work Schedule:
 
Work schedules will vary. Candidates must be willing to work schedules during our operating hours, which include evenings and weekends. Specific information will be provided by the Recruiter.
    

 

Watch a video featuring real employees who work in this type of role for insight into the skills that help them succeed and the experience they have working at Chase.

 

Video about telephone specialist roles at Chase. 

  • Minimum of two year of customer interaction or customer support experience strongly preferred, either by phone or face to face
  • Must be willing to work in an environment that requires 100% phone-based customer interaction
  • Proficiency with advanced computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred
  • High School Diploma or equivalent required

 

 
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