· Operational Analyst – Band 406
KEY PERFORMANCE AREAS AND % TIME
· Minimum qualifications Graduate (Bachelor’s Degree in Commerce/other related background) with • Good Product & Process Knowledge, Ability to perform Research & Investigation, Good Problem Solving & Analytical Skills, MIS & Reporting Skills, Ability to Transfer Knowledge, Identify opportunities for process improvement/improve efficiency.
· Minimum experience Min 3+ years experience in Financial Services environment
· Key competencies must indicate competencies essential to do the job:
o Good end to end knowledge of the process & ability to transfer the knowledge effectively.
o Good problem solving, analytical & reporting skills.
o This role requires meticulous attention to detail.
o Ensure adherence of operational procedures to complete task in an accurate and timely manner.
o An acute awareness of the high risk, time critical and complex nature of the Private Banking environment, an ability to work under pressure and to meet tight deadlines is essential.
o Ability to work in a deadline driven environment.
o A proactive approach to problem solving, taking ownership of issues and having the determination to follow things through.
o Client focused.
o Good time management skills
o Uses initiative & readily questions.
o Must be very detailed oriented.
o Excellent written & spoken English communication skills.
o An appreciation of control and quality issues.
o Strong team player and has the capacity to build good working relationships with cross functional/geographical teams
o Support the team in their mission to provide top quality operations.
o Document procedures and identify requirements for additional controls.
o Completion of daily checklist and reporting.
o Establish excellent relationships with various internal departments and external parties with whom interaction is required.
o Actively work with the team to resolve exceptions. Prepare case notes and discuss learning's with team.
o Look for opportunities to improve process efficiency.
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