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Commercial Bank - Operations Manager (Fort Worth, TX)

Req #: 170115685
Location: Fort Worth, TX, US
Job Category: Real Estate Finance
Job Description:
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the worlds most prominent corporate, institutional and government clients under its JPMorgan Chase & Co brands. JPMorgan Chase & committed to providing a comprehensive set of benefits choices to meet different employee needs and lifestyles, which include choices such as fully paid parental leave time, health care insurance and retirement benefits.
Within JPM’s Wholesale Lending Services (WLS) group, the Central Insurance Team (CIT) is responsible to ensure compliance with all Flood Disaster Protection Act (FDPA) regulations for real estate secured loans.  This specialized position supports the loan cycle from origination through the life of the loan.  CIT is seeking an Operations Manager that will lead a team of insurance analysts. Candidates will be expected to forge strong internal partnerships with the business areas supported, as well as with Compliance, Audit, and Legal.  The Operations Manager is a member of the WLS management team and will be responsible for insurance process oversight, training, audit support and client interaction.
  • Manage and assign tasks to complete work within designated SLAs
  • Provide mentoring, training and assistance to new and existing team members 
  • Manage the team’s production and quality
  • Prepare and give performance feedback
  • Monitor sick/personal/vacation days of team members
  • Demonstrate creative problem solving and solid judgment/decision making
  • Rigorously control insurance risk in a dynamic operations environment
  • Lead and/or participate in large, complex projects
  • Provide direction and participate in planning activities
  • Assist in the creation and implementation of training and procedures
  • Perform trend analysis
  • BA/BS degree preferred
  • Minimum 2 years operations management experience
  • Strong people management focus and ability to develop each member of your team
  • Possess or develop an understanding of the Flood Disaster Protection Act and Write Your Own (WYO)/NFIP insurance
  • Independent, self-motivated with an ability to adapt and be flexible in a team environment under high pressure situations
  • Excellent verbal and written communication skills
  • Ability to report results in a clear, concise manner at the appropriate level
  • Excellent time management and organizational skills
  • Detail-oriented with a strong emphasis on quality
  • Excellent analytical and problem solving skills
  • Strong client focus and ability to partner with various internal and external groups 
  • Possess a solutions-oriented mindset
  • Able to travel as needed
  • 3-5 years of property and casualty or comparable professional experience preferred
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