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Level 2 Application Support Associate

Req #: 170113553
Location: Wilmington, DE, US
Job Category: Technology
Job Description:

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at http://www.jpmorganchase.com/


Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.3 trillion and operations in more than 60 countries We serve more than 50 million consumers and small businesses through more than 5,600 bank branches, 18,700 ATMs, credit cards, mortgage offices and online and mobile banking as well as through relationships with auto dealerships.

 

Within Chase, Consumer Banking provides great products and an outstanding customer experience at over 5,600 branches and 18,700 ATMs in 23 states, as well as online and over the phone.

 

As a Chase employee, you’ll be part of a company that makes a real difference every day for our customers, our communities and ourselves. With a focus on customer service, you’ll put others first, do what’s right and create solutions that make lives better. We invite you to build your career on our strong foundation and help shape what’s next – for you and for us


Operation IT is looking for an experienced Java Application Developer to support development for a Servicing team. As an Application Developer, you will provide high quality technology solutions that address business needs by developing applications within mature technology environments.  You will participate in project planning sessions with project managers, business analysts and team members to analyze business requirements and outline the proposed IT solution. You will participate in design reviews and provide input to the design recommendations, incorporate security requirements into design, provide input to information/data flow, and understand and comply with Project Life Cycle Methodology in all planning steps. You will also adhere to IT Control Policies throughout design, development and testing and incorporate Corporate Architectural Standards into application design specifications. Additionally, you will document the detailed application specifications, translate technical requirements into programmed application modules and develop/enhance software application modules. You will participate in code reviews and ensure that all solutions are aligned to pre-defined architectural specifications; identify/troubleshoot application code-related issues; and review and provide feedback to the final user documentation.


You must have commanding knowledge and experience with internet technologies, utilizing web based architecture solution designs in a multi-tiered environment. You should be able to quickly triage problems and put forth both short and long term solutions. You should have the needed hands on technical skills to be able to assist in the development & debugging efforts as required.


Responsibilities:

  • Manage day to day issues including daily health checks of applications and processes, working closely with end users, development staff and Infrastructure teams, to prioritize and resolve and/or mitigate outages.

  • Monitor production activities/processes to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives.

  • Ensures information controls, back-up and recovery strategies are in place across all environments.

  • Implement continuous process improvement, including but not limited to policy, procedures, and production monitoring.

  • Help in identifying, coordinating, and implementing initiatives/projects and activities that create efficiencies and optimize technical processing

  • Develop and maintain relationships with technical staff, end users and clients.

  • Carefully evaluate alternative risks and solutions before taking action to provide timely resolution.

  • Demonstrate creativity, innovation and high performance.


Qualifications:

  • 3+ years of hands-on experience in Production Support/Engineering.

  • 3+ years of experience managing UNIX/Linux/Aix environment.

  • 3+ years of experience with distributed applications (Oracle, SQL, SQL Server, UNIX, Linux, Java, Java servlets and JSP, Spring, Hibernate, SOAP, web services etc.)

  • 1-3 years of experience in UNIX shell, Perl, Python, Ruby or similar scripting languages.

  • 1-3 years of experience utilizing scheduler software such Control-M or Autosys

  • 1-3 years of experience apache/tomcat/WebSphere and WebLogic.

  • 1-3 years Java –implementation skills with Java and J2EE

  • 1-3 years  Spring –implementation skills with the Core Spring Framework and including other sub-projects like Spring Security and Spring Integration

  • 1-3 years JavaScript – Intermediate-level knowledge of working in JavaScript and contemporary JavaScript APIs such as RactiveJS, JQuery, and/or Angular

  • Strong analytical & trouble shooting skills required.

  • Experience in Disaster Recovery planning and test execution.

  • Knowledge of Splunk, WILY, Geneos, Dynatrace is a plus.

  • Knowledge working in Scrum/Kanban is a plus.

  • Experience working with scheduling tools like Autosys/Control-M is a plus.

  • Experience supporting mission-critical platforms/applications desirably in financial services industry,

  • Experience in a client facing role (external or internal)

  • Strong knowledge of applicable business areas, the supporting technology architecture, and applicable processes

  • Strong knowledge of relevant applications and development of life cycles

  • Ability to influence and drive change at senior levels

  • Leadership skills, drive for continuous improvement

  • Excellent interpersonal, relationship and negotiating skills

  • Commitment to attract, develop and retain talent

  • Experience in a client facing role (external or internal)

  • Strong knowledge of applicable business areas, the supporting technology architecture, and applicable processes

  • Strong knowledge of relevant applications and development of life cycles

  • Excellent written and oral communication skills

  • Excellent problem management skills and relentless drive for root cause and execute measures to reduce repeat occurrence.

  • Strong communication skills, verbal and written.

  • Able to multi task in a high pace environment and drive efficiencies to change the bank.

  • Strong ability to act and influence as change agent

  • Demonstrate Leadership drive & professional courage

  • Takes Ownership and is solutions oriented

  • Team player and able to work effectively across multiple teams and LOBS

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