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Applications Support Engineer

Req #: 170116123
Location: Columbus, OH, US
Job Category: Technology
Job Description:
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at
Our Corporate Technology team relies on smart, driven people like you to develop applications and provide tech support for all our corporate functions across our network. Your efforts will touch lives all over the financial spectrum and across all our divisions: Global Finance, Corporate Treasury, Risk Management, Human Resources, Compliance, Legal, and within the Corporate Administrative Office. You’ll be part of a team specifically built to meet and exceed our evolving technology needs, as well as our technology controls agenda.
Our Global Technology Infrastructure Group is filled with innovators who love technology as much as you do. Together, you’ll use a disciplined, innovative and cost-effective approach to deliver a wide variety of high-quality products and services. You’ll work in a stable, resilient and secure operating environment where you—and the products you deliver—will thrive.
As an Applications Engineer  in Corporate Technology, primary responsibilities will be to ensure the smooth and effective operation of the applications and 24/7 availability of the systems through careful monitoring of production processes, automating procedures where possible via scripting, and performing Permit to Operate on each application release.  You will work with the development and other support teams to provide design guidelines and imparts knowledge on technical trends and solutions.
The successful candidate will need to truly understand how the systems work so they can contribute to the overall solution, including the ability to create UNIX scripts, AutoSys jobs, SQL queries, and alerts independently.  They will be considered partners for a solution, not simply command executors, and are expected to add value by suggesting changes to the infra and processing.  During a training period of approximately three months, they will be sitting with the development teams to gain the knowledge required for the position
Duties include but not limited to: 
  • Instrument end to end monitoring of infrastructures to ensure high availability and timely alerting of potential issues
  • Ensure infrastructures have adequate capacity and are refreshed on a periodic basis
  • Develop and maintain system documentation, run-books and production metrics reporting
  • Start of Day ready for business checks 
  • Environment management: Production, UAT, Pre-Prod 
  • Scripting: AutoSys, Unix, Database queries 
  • Raising Alerts to users 
  • Release management 
  • L1 investigation and resolution of issues raised by users
  • Bachelor's degree in Computer Science or related technical or business area  
  • Strong experience working in an applications production support/application development environment  
  • Experience supporting real-time sensitive applications 
  • Scripting & Configuration — UNIX shell or other system level scripting, SQL scripting  
  • WebLogic, Apache and Tomcat — Application Server experience/administration, OBPM
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