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Software Engineering Lead (ETL)

Req #: 170114623
Location: Jersey City, NJ, US
Job Category: Technology
Job Description:

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at


Global Services Operations (GSO) - is responsible for service support and delivery for JPMorgan Chase's Global Technology Infrastructure (GTI). Through its Global Service Desk and Infrastructure Operations Centers, GSO provides global, coordinated diagnostic and support services, while Production Assurance and Support functions leverage and execute industry-leading infrastructure management and support processes that are designed to minimize customer outages and impacts.


  • Develop and maintain advanced SQL/SSAS business intelligence Cubes
    Conduct research on emerging products, services, protocols, and standards in support of web tools
  • Provides activity, progress and status reports to management and keeps management posted of any critical issues.
  • Ability to work independently, follow standards, and produce quality results while meeting tight deadlines on deliverables.
  • Develop and implement service improvement plans and apply the appropriate tools for service automation.
  • Follow request handling and escalation policies and procedures.
  • Document solutions, identify problem areas, devise and deliver solutions to enhance quality of service and to prevent future problems or repeat issues.
  • Develop help files, usage guides, knowledgebase and FAQ lists for end users.
  • Ensure that effective communication and problem management occurs at and between all support tiers.
  • Self-driven to deliver quality and timely results; ensure organization is using performance management methods, tools and development plans to promote a high performing culture.
  • Ensure all regulatory and internal compliance are met and documented.
  • Lead the development, implementation, and administration of technical-based training procedures and policies as well as provide training, coaching and mentoring.
  •  Assist with creation of management reporting and executive presentations.
  • Maintain uniformed processes and enforce corporate standards as they relate to incident and problem management.
  • Maintain, establish, refine and own end to end processes and governance models for incident and problem management.
  • 5-10yrs Microsoft SQL Service Analysis Services 2012 (SSAS/OLAP)
  • 7-10yrs Microsoft SQL Server Integration Services 2012 (SSIS)
  • 2-5yrs writing Multidimensional Expressions (MDX) queries
  • 7-10yrs Microsoft SQL Server Management Studio 2010 (SSMS)
  • 1-2yrs development using SSAS/Data Mining (DMX) desirable
  • Familiar with Agile development process, GIT code management and testing tools
  • Strong communication skills required.
  • Impeccable attention to detail, quantitative aptitude and analytical skills required.
  • Proven ability to develop technology within a large, complex, geographical diverse environment required.
  • Technology Bachelor's Degree or higher or equivalent experience highly desired.
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