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L2 Application Support Analyst for Ref Data

Req #: 170089923
Location: Mumbai, MH, IN
Job Category: Technology
Job Description:
JPMorgan Chase is a leading global financial services firm with assets of $1.2 trillion and operations in more than 100 countries. The firm is a leader in investment banking, financial services for consumers and businesses, financial transaction processing, asset and wealth management, and private equity. Under the JPMorgan, Chase and Bank One brands, the firm serves millions of consumers in the and many of the world's most prominent corporate, institutional and government clients. JPMorgan offers an exceptional benefits program and a highly competitive compensation package. JPMorgan is an Equal Opportunity Employer.
 
If you're interested in working in an environment where leadership, excellence, integrity and diversity are among our core principles, then explore the opportunities at JPMorgan Chase. 

 
Requirements:
We are looking for an Application Support Analyst to be part of a team managing day to day production support issues for a number of applications related to the Reference Data Instrument and Pricing business operated by Corporate Technology.
 
Key Responsibilities and Typical Duties include the following:
 
To manage and resolve day-to-day production support issues for a number of  applications that support Reference Data technology throughout the world:
• Incident and problem management
• To update key control systems according to procedure and in a timely manner (within JPM these include Alacrity/ConQuest, EPV, ITSM)
• To create and update "run book" documentation for the supported applications as required
• To participate in Critical Site Tests for supported applications
Key skills:
• Excellent proven problem-solving skills
• Logical, able to think outside the box
• Good interpersonal and customer-facing skills
• Strong written communication skills
• Flexible, co-operative and resilient
• Able to work effectively under pressure and frequently changing priorities
Experience - Required:
• Unix Scripting
• Oracle SQL, Sybase
• Java/J2EE
• Application Server like Tomcat and Middleware like MQ
Tools - Control M, Autosys, Geneos 

Experience - Desirable:
• Knowledge of relevant business such as Reference Data within Investment Bank
• Previous exposure to application support
• ITIL
• MQ
Additional Information:
• The mission-critical nature of these globally-used applications means that on occasion it will be necessary for the successful candidate to work extended hours at short notice to help see an incident through to resolution.
• To enable an effective response to off-hours incidents a call-out rota in maintained across the wider team.  The successful candidate will be expected to be part of this rota.

Key skills:
• Excellent proven problem-solving skills
• Logical, able to think outside the box
• Good interpersonal and customer-facing skills
• Strong written communication skills
• Flexible, co-operative and resilient
• Able to work effectively under pressure and frequently changing priorities
Experience - Required:

• Unix Scripting

• Oracle SQL, Sybase

• Application Server like Tomcat and Middleware Technologies like MQ

Tools - Control M, Autosys, Geneos
• 5+ years of experience preferred

Experience - Desirable:

  • Engineer or Computer Science with relevant experience in Investment Banking domain shall be useful.
  • Exposure to Reference Data Technology in past with knowledge of relevant businesses such as Global Equities, Corporate Action, fund accounting, clearance or the organizations that use these services
  • Previous exposure to application support
  • ITIL
  • MQ
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