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Application Support Analyst

Req #: 170112614
Location: Bangalore East, KA, IN
Job Category: Technology
Job Description:

Applications Support Analyst

 

Key Roles and Responsibilities of successful candidate:

Ø Perform health checks & Monitor infrastructure, servers, databases, distributed batch jobs

Ø Knowledge of Incident, Problem and Change Management processes and tools

Ø Manage, track and validate all changes to the Production, Disaster Recovery environment.

Ø Manage incidents and leverage cross-functional teams to quickly eliminate impacts

Ø Escalate issues/Risks effectively when necessary across supporting framework

Ø Knowledge (documentation) management experience. Strong technical documentation skills

Ø Ability to align IT service offerings with business strategies, goals, and objectives

Ø Ability to perform root cause analysis and perform critical thinking around driving an issue to resolution

Ø Troubleshoot technical issues or escalate and work with appropriate technology teams to provide solutions.

Ø Experience working a in a multicultural department with globally disperse resources and responsibilities

Ø Excellent communication skills, both verbal and written; includes the ability to communicate clearly and confidently, to

different audiences simultaneously, such as business, technical, operations, senior management, etc.

Ø Possess excellent trouble-shooting skills, are driven to help internal/external customers.

Ø Aggressively respond to service requests from Client facing support teams, Operations partners, etc.

Ø Manage application and infrastructure to maximize stability and resiliency. Leverage and improve monitoring and

alerting capabilities to ensure application SLAs are met.

Ø Strong focus on automation and processes. Design, implement, improve and utilize key monitoring tools

Skills Required

Ø Banking & financial industry system experience

Ø Infrastructure product knowledge as mentioned above in Responsibilities.

Ø Experience with ITIL processes

Ø Strong understanding of Unix/Linux platform.

Ø Strong SQL/RDBMS skills preferably on Oracle & Sybase platform

Ø Experience working with scheduling tools like Autosys/Control-M

Ø Good communication skills (both verbal and written)

Ø Able to multi-task, self-motivated and remain composed in high pressure situations

Ø Ability to work in global team with multiple stakeholders

Other Considerations

Ø Open for working in shifts (No overnight shifts)

Ø Open for working over weekends (expected frequency is one weekend a month)

Qualification

BE/ B.Tech/ MCA

Skills Required

Ø Banking & financial industry system experience

Ø Infrastructure product knowledge as mentioned above in Responsibilities.

Ø Experience with ITIL processes

Ø Strong understanding of Unix/Linux platform.

Ø Strong SQL/RDBMS skills preferably on Oracle & Sybase platform

Ø Experience working with scheduling tools like Autosys/Control-M

Ø Good communication skills (both verbal and written)

Ø Able to multi-task, self-motivated and remain composed in high pressure situations

Ø Ability to work in global team with multiple stakeholders

 

Other Considerations

Ø Open for working in shifts (No overnight shifts)

Ø Open for working over weekends (expected frequency is one weekend a month)

 

Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world’s important corporations, governments and institutions. You’ll develop solutions for a bank entrusted with holding $18 trillion of assets and $393 billion in deposits.  CIB provides strategic advice, raises capital, manages risk, and extends liquidity in markets spanning over 100 countries around the world.

 

When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world.
 
At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.
 
©2017 JPMorgan Chase & Co. JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.  
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