JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at http://www.jpmorganchase.com/.
Within Chase, Consumer Banking provides great products and an outstanding customer experience at over 5,600 branches and 18,700 ATMs in 23 states, as well as online and over the phone.
As a Chase employee, you’ll be part of a company that makes a real difference every day for our customers, our communities and ourselves. With a focus on customer service, you’ll put others first, do what’s right and create solutions that make lives better. We invite you to build your career on our strong foundation and help shape what’s next – for you and for us.
The candidate will provide have vast hands on experience in the discipline of Application Development with full SDLC Lifecycle in both waterfall and agile methodologies. They will be capable of leading a small team while being a chief contributor.
The candidate will support CCB Operations Technology and be a key contributor to centralized authentication framework which includes a SOA Data Services, Real Time Messaging, Rules Engine & Decision Engine and Data management within a Cassandra Operational Data store.
This role will closely with technology senior management and the fraud operations business to prioritize and meet business deliverables that will drive toward the overall goals of the program.
The Application Support Analyst within a Production Management team is responsible for technical support of production applications and infrastructure. This team provides support Mortgage Banking platforms. These platforms helps customers achieve and sustain homeownership by offering purchase and refinance home loans to first-time and experienced homebuyers, servicing residential mortgage loans, and providing affordable solutions to customers struggling with their mortgage payments.
The Application Support Analyst handles all support requests, incidents, issues, tickets and business continuity activities, to ensure flawless and quality delivery of services to end users. This is a critical role requiring a highly dedicated individual who can take ownership and provide procedural and technical support to various teams and internal/external stakeholders.
In addition to driving resolution of day-to-day issues, major incidents, and outages to resolution, the Application Support Analyst will work hand-in-hand with application development, infrastructure and implementation teams. He or she will be responsible for implementing Best Practices, identifying opportunities for improvement and efficiency gains, and ensure risk and controls compliance for the supported platforms.
The ideal candidate for this role is a dynamic individual with excellent communication, strong analytical skills, business acumen and the ability to assimilate information quickly, with focus on incident and problem management.
General Tasks & Responsibilities:
BA/BS required in Computer Science or equivalent.
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