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Executive Director – Business Analysis & Reporting Manager

Req #: 170116234_1
Location: Newark, DE, US
Job Category: Operations
Job Description:
Executive Director – Business Analysis & Reporting Manager
Commercial Banking (CB) delivers extensive industry knowledge, local expertise and dedicated service to more than 30,000 global clients, including corporations, municipalities, financial institutions and not-for-profit organizations along with nearly 35,000 real estate investors/owners. 
Within CB, Wholesale Lending Services (WLS) manages the booking & servicing of loan products for firm-wide wholesale businesses. With more than 2,000 global employees, 300,000 loans and $2T+ in commitments under management, WLS is a mission-critical operations function for the firm. The successful candidate will join a global Management Reporting & Analytics (MR&A) group, supporting the WLS Middle Office in CB. The Middle Office consists of a variety of functions, including Credit Monitoring, Loan Coordination, and Construction Management. 
Primary Responsibilities
  • Partner with the WLS Middle Office Operations Executive in setting a strategic plan and optimizing performance of business management reporting programs. Key responsibilities include defining and publishing monthly business reviews, volume capacity modeling & forecasting, unit cost allocations, productivity, quality control, client experience, employee scorecards, etc.
  • Lead an innovation agenda, continually seeking to leverage the best available tools & techniques to improve the value and efficiency of business management reporting
  • Thoroughly define and document core metrics definitions and align on authoritative sources; ownership & accountability for data quality and controls
  • Manage a high-volume and high-complexity reporting & analytics book of work, leveraging rigorous project management discipline
  • Develop a deep understanding of systems and processes in order to extract insights from existing data while identifying and recommending IT enhancements to improve data quality; develop strong partnerships with IT application owner and data management teams to align on a roadmap for continual improvement
  • Manage a ~10 FTE global MIS organization. Continually refine team operating model and partner with DAT leaders in goal-setting, recruiting, retention, and people development agenda at a senior manager/manager-of-managers level
  • Ability to serve as a strategic business consultant, working with executives to guide improved business performance through data versus only providing reports
  • 15+ years of total experience within MIS, Analytics, Business Management, and/or Finance roles; demonstrated ability to define operating model and build high performing teams in support of operational process monitoring & optimization. Experience supporting loan origination / servicing operations businesses preferred
  • Experience in enterprise-level program management, with history of leveraging robust project management discipline to deliver complex initiatives
  • Excellent communication and global client partnership ability
  • Competent in the use of data technology to solve complex business problems, with hands-on expertise in use of multiple data analytics toolsets and database platforms; examples include Hadoop, Qlik, R and SQL etc.
  • Demonstrated success in recruiting, retention, people development, and performance management at a manager-of-managers level
  • BA / BS; advanced study / quantitative focus a plus
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