Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.5 trillion and operations in more than 60 countries We serve more than 50 million consumers and small businesses through more than 5,600 bank branches, 18,700 ATMs, credit cards, mortgage offices and online and mobile banking as well as through relationships with auto dealerships.
Within Chase, Consumer Banking provides great products and an outstanding customer experience at over 5,600 branches and 18,700 ATMs in 23 states, as well as online and over the phone.
As a Chase employee, you’ll be part of a company that makes a real difference every day for our customers, our communities and ourselves. With a focus on customer service, you’ll put others first, do what’s right and create solutions that make lives better. We invite you to build your career on our strong foundation and help shape what’s next – for you and for us.
As a Senior Application Support Engineer, you will be accountable for
one or more of the following: incident management, change management, impact
identification, management communication, client relationship management,
service improvement, discovery/gathering/documenting of business needs and
requirements, complex internal/external customer file implementations.
You will be
responsible for the following but is not limited to:
- Work with key
stakeholders to ensure that overall business and goals for delivering
technology-based services are met
- Function as a Service
Delivery manager to communicate with key stakeholders regarding system
outages, issue resolution, infrastructure changes, and other pertinent
matters that impact internal and external customers
- Work with project teams
resources to ensure environment readiness prior to planned turnover dates
- Identify process gaps
and streamline processes for efficiency
- Plan, coordinate, and
manage lower (non-prod DEV, IST, and QA) environment sync ups prior to and
- Build relationships with
project teams to promote partnerships
infrastructure changes and how they impact downstream systems and
- Drive root cause
analysis of incidents.
- Responding to direct and indirect inquiries based
on existing and emerging SLAs.
- Understand infrastructure changes and how they
impact downstream systems and environments.