Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.5 trillion and operations worldwide. Chase serves nearly half of America’s households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,300 branches, 16,000 ATMs, mobile, online and by phone. For more information, go to Chase.com.
This Operations Manager will help drive the Consumer Fulfilment customer obsession transformation by working closely with the functional leaders and key stakeholders in Risk, Controls, and Policy establishing a framework to refine and implement policy changes that will improve both the employee and customer experience. Key areas of focus will include the ability to simplify and improve the customer experience; increase digital capabilities while deepening the relationship with the customer in a controlled manner; and accelerating innovation aligned with self-service strategy. These critical initiatives will require looking at the end-to-end process, standards through the risk and controls infrastructure.
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