JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations in more than 60 countries. The
firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing and
It began operations in the Philippines in 1961 with a representative office. Since then, the firm has expanded its presence into a fully integrated
franchise, comprising Investment Banking, Treasury and Securities Services, Equity Sales and Research as well as foreign exchange and fixed income
trading operations. JPMorgan Chase & Co. has a number of legal entities operating in the country, including the Manila Branch of the bank, which has a
commercial banking license as well as a derivatives license, and a securities company with a seat on the Philippine Stock Exchange.
JPMorgan Chase & Co. launched its Global Service Center in Manila in 2005 and in Cebu in 2010, to provide a wide variety of strategic support
including analytics, finance and accounting voice-based services, transaction processing and other functions to its affiliates around the world.
Information about JPMorgan Chase & Co. is available at http://www.jpmorganchase.com/.
Fraud, Claims & Disputes
Our Fraud, Claims & Disputes group ensures our customers receive the best fraud detection and protection in the industry. Whether this involves credit card, debit card, and/or deposit accounts, our operational strategies are aimed at mitigating fraud losses to the Bank and our customers.
Retail Customer Service
Our Customer Service Organization provides exceptional customer service to our retail and credit card customers with a broad array of products and services.
Retail Customer Service provides services related to inbound telephone banking customer care services. We are responsible for providing a broad array of products and services including but not limited to general consumer banking inquiries, account maintenance, card replacement, address change, pending transactions, online/mobile banking, and fee inquiries/disputes.
We have opportunities for Division Leaders in our Retail Customer Service and Fraud, Claims & Disputes group.
We are looking for individuals with a passion for managing a team and the following skills:
Problem Solving Skills
Work schedules vary and could include a schedule that includes working in the evening and on the weekend
Our team members are dynamic. They seek opportunities to take initiative, adjust quickly to change, have a positive attitude, and take responsibility for results.
They are able to deliver a great customer experience, even when handling challenging situations by offering customers alternative solutions and enhanced products.
JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer,M/F/Disability/Veteran
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