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SiteMinder RSA- Engineer

Req #: 170097294
Location: Jersey City, NJ, US
Job Category: Technology
Job Description:
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at
Global Identity and Access Management provides identity and access management solutions for the firm's infrastructure and applications. The team ensures that appropriate access controls are in place and applied effectively and continuously. 
This is an lead operational role, where you will be responsible for designing and  administering the security, infrastructure and applications in the SecurID authentication system. This position falls under the Global Identity and Access Management Center of Excellence.
Responsibilities include but are not limited to:
  • Design and deliver SecurID - ensure the success of major infrastructure upgrade projects for internal and external Securid environments.
  • Engineering and architectural projects and advances in the technology.
  • Provide 2nd and 3rd Level support. Primarily RSA Securid environments.  Will also be cross trained in CA Siteminder and Riskminder MFA solutions.
  • Provide Off-Hours support, as needed, to resolve system problems during non-business hours or backlogs.
  • Provide daily customer support in order to ensure customer satisfaction.  Develop and maintain good relationships with lines of business.  Ensure communication is customer focused and professional. .
  • Monitoring and Resolving Peregrine tickets.
  • Lead Technical Projects for new on-boarding of automation or data manipulation. Including answering general inquires into provisioning failures or automation.
  • Testing and Deploying new code updates and patches using firm Change Control practices.
  • Developing scripts to automate repeatable manual tasks.
  • Troubleshoot and resolve system or provisioning issues. 
    • This requires detailed knowledge of multiple systems, as well as an in-depth understanding of the functionality for these systems. 
    • Analyst must use discretion to prioritize workload in order to ensure timely problem resolution and customer satisfaction. 
    • Technical expertise on multiple platforms is required.
  • Work with Engineering on new code releases and defects.
  • Participate in Disaster Recovery events and Major Event Changes.
  • Participate in audit support activities, as they pertain to Information Security, for both internal and external audits. 
  • Perform audit support tasks as assigned. 
  • Research supporting documentation. 
  • Perform required activities to resolve open audit issues. 
  • Prioritize workload accordingly in order to accommodate critical audit activities such as SOX.
This position is anticipated to require the use of one or more High Security Access (HSA) systems.  Users of these systems are subject to enhanced screening which includes both criminal and credit background checks, and/or other enhanced screening at the time of accepting the position and on an annual basis thereafter.  The enhanced screening will need to be successfully completed prior to commencing employment or assignment.
  • The ideal candidate will have 5+ years of relevant experience
  • Experience with SecurID or equivalent security authentification products preferred
  • Experience as a System Administrator or similar role preferred
  • Solid skills in systems and systems design for Authentication Services functions
  • Knowledge of the overall business operating models and underlying technical architecture
  • Strong skills in of project management methodologies and tools
  • Strong skills in architecture methodologies, capacity planning , standards and tools
  • Understanding of relevant technologies and development life cycles
  • Strong written and verbal communication skills
  • Product Knowledge of Linux, Perl,  Windows, RSA SecurID
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