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Fraud Case Analyst

Req #: 170113060
Location: Mumbai, MH, IN
Job Category: Accounting/Finance/Audit/Risk
Job Description:

"J.P. Morgan is a leading global financial services firm, established over 200 years ago:

o We are the leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management.

o We have assets of $2.5 trillion and operations worldwide

o We operate in more than 100 markets.

o We have more than 243,000 employees globally.

Our wholesale businesses include J.P. Morgan’s Asset Management, Commercial Banking and the Corporate & Investment Bank which provide products and services to corporations, governments, municipalities, non-profits, institutions, financial intermediaries and high-net worth individuals and families.

Our corporate functions support the entire organization and include the following functions: Accounting, Audit, Finance, Human Resources, Operations, and Technology.

J.P. Morgan in India provides a comprehensive range of Corporate & Investment Banking, Commercial Banking, Asset & Wealth Management, and Corporate functions services and solutions to our clients, executing some of the most important financial transactions and providing essential strategic advice to our clients such as the government, large domestic and multi-national corporations, non-government organizations and financial institutions and investors. India is a key market for JPMorgan Chase globally and our employees in India are a critical part of how we do business globally and are integrated within our businesses. Our Global Service Centers (GSCs) are strategically positioned in Mumbai, Bangalore and Hyderabad to support the firm’s operations regionally and globally. The centers provide comprehensive strategic support across technology and business operations processing to all lines of business and the corporate functions.

The Consumer Banking Specialist is responsible for providing timely resolutions to our Consumer and Community Banking customer’s queries.  They will connect with our customers through inbound/outbound calls regarding transactions on their accounts such as payments, loans, charges/fees, interest rates, rewards and other issues."

 
The Fraud Case Analyst conducts moderate to complex analysis on multiple accounts, to identify fraud trends, customer experience opportunities, and drive fraud loss mitigation.  This position will focus on all aspects of credit card fraud, from account acquisition through utilization and closure.  The analyst will be involved in the design & development of new metrics, performing in-depth account reviews on selected large loss fraud cases.  The Case Analyst will initiate and monitor the actual performance of processes, and methods deployed to manage fraud loss. Additional responsibilities will include compiling and presenting root cause analysis in various meetings to all levels of analysts and management. Case Analysts work with a number of Chase internal departments and external vendors. The Position will be located in Mumbai.  Relocation assistance will not be available for this position.
 
Responsibilities:
  • The Case Analyst must be able to identify, track, and provide solutions for large-scale compromises & emerging fraud trends and build compelling, detailed recommendations to change business practices.
  • Work with a number of Chase internal departments. 
  • Provide insights/root causes for large loss fraud cases
  • Identify new operational and process opportunities.
  • Develop criteria for ad-hoc reporting based on business needs
  • Present analyses / recommendations in verbal and written form to a wide audience that is clear, concise and easy to understand
REQUIRED:
  • Minimum two years of Fraud, Claims or Disputes experience required – Fraud Card or Debit Card Fraud Prevention experience preferred
  • Minimum four years of Financial Services Industry experience, preferably in Credit Card, Debit Card or Retail contact centers; suitable fraud/disputes analytical experience in other industries may substitute
  • Basic knowledge of how inbound and outbound call center technology works.
  • Intermediate PC Skills, including strong knowledge of Word and PowerPoint. 
  • Demonstrated ability in leading root cause analysis 
  • Ability to interpret advanced Excel sheets, complex reports and query languages. 
  • Strong analytical, interpretive, and problem solving skills, which will require interpreting large amounts of data and its impact in both operational and financial areas required
  • Professional, effective verbal and written communication skills, specifically the ability to create materials and lead discussions with executives on complex business issues.
  • Ability to organize/manage multiple priorities and projects
  • Being able to comfortably interact/communicate with all levels of management
  • Ability to develop effective working relationships, internal and external to Fraud, Claims and Disputes
  • Must be adaptable to changing work priorities to address fast-moving fraud trends
 
PREFERRED:
  • Bachelors Degree in a quantitative or business discipline
  • Technical skills including experience with SAS or SQL programming
  • Demonstrated knowledge of how the bank’s products, procedures and processes can be manipulated by criminals
  • Experience in changing a major business process based on root cause analysis
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