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CIB - Operations - Operations Manager - VP

Req #: 170118389
Location: Warsaw, MZ, PL
Job Category: Sales/Trading/Research
Job Description:
Position Summary
Candidate must have extensive knowledge and experience in supporting Trade related products, e.g. Commercial Letters of Credit, Documentary Collections and Open Account, within a deadline driven environment; will have responsibility for multiple Trade Finance products/functions and be responsible for building a strong Center of Excellence across key functions in the region; is required to establish an overall end-to-end strategy and governance across migrations, delivery, training, re-engineering, risk and control framework in support of Trade Finance operations; is expected to provide broad based leadership by partnering with multiple work streams including technology and  sales teams.
Key responsibilities
  • Manage overall service delivery and enhance the overall client experience
  • Work in close partnership with peers in other global locations
  • Drive innovative solutions for efficient operations and prioritize key technology enhancements across various processes to support productivity and control enhancements
  • Manage expenses and facilitate ways to reduce them to support business growth in a cost-effective manner
  • Design an appropriate operating model across various Trade Finance functions to ensure strong management coverage, oversight, and resiliency
  • Build a strong transparent culture for staff based on meritocracy; advance the inclusive leadership agenda through diversity, training, performance management, networking, redeployment, job mobility, and  mentoring
  • Engage, motivate and influence direct reports, teams and peers, and enhance overall employee engagement and retention, working in partnership with HR and training teams
  • Monitor key HR issues around hiring, engagement, training, attrition, and overtime that may impact the business
  • Build strong risk awareness and controls focused on the workflow,  and work closely with Business Partners and Risk Control Managers in driving/implementing effective a robust, pro-active and sustainable controls programs to pro-actively manage risks to the business
  • Strong written and oral comprehension of English language
  • Extensive working knowledge of the guidelines for processing Trade Finance products
  • Experience in managing  a Trade Finance operations team
  • Excellent interpersonal  and leadership skills
  • Strategic planning and budget management  skills
  • Computer navigation skills
  • Proficient in Microsoft products
  • Ability to make independent decisions and utilize all available tools to manage and prevent corporate and client risk
  • Ability to analyze  complex procedures and make recommendations to established processes for process improvement
  • College degree and 10 or more years of banking experience in a management role, or 10 or more years in a Trade Finance management role
  • CDCS & CITF certification

Please note the candidate would need to be flexible between APAC shift 06:00am - 02:00pm , and EMEA shift 10:00am - 06:00pm (Central Europe Time).


As a senior lead for any business / function at the Warsaw Corporate Centre the expectation will be that the lead plays a leadership and culture carrier role for all campus wide initiatives designed to make the Warsaw Corporate Centre (WCC) a best in class strategic hub. These will include the following:
Ø  Site Management Committee membership and engagement.
Ø  Site Incident Management team membership and engagement.
Ø  Leadership / support of Business Resource Groups established at the WCC.
Ø  Leadership / support of WCC hub leadership strategy and execution of initiatives across all businesses / functions including the below:
·         Talent, sourcing and recruitment
·         Talent management and mobility
·         Career and Learning Development
·         Diversity and inclusivity
·         Building a WCC internal community
·         WCC marketing and branding
·         WCC volunteerism
·         WCC external relations and outreach
·         Business resiliency
·         Real estate optimisation
·         Technology optimization


About J.P. Morgan Corporate & Investment Bank

J.P. Morgan’s Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
About J.P. Morgan Chase & Co.
J.P. Morgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.1 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management and private equity. A component of the Dow Jones Industrial Average, J.P. Morgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about J.P. Morgan Chase & Co. is available at
JPMorgan offers an exceptional benefits program and a highly competitive compensation package.
JPMorgan is an Equal Opportunity Employer.

The hiring manager for this job opening would be willing to have a conversation about flexibility.  This could range from ad hoc flexibility in a full time position, to a more formal Flexible Work Arrangement.  The hiring manager is not committing to offering this, just highlighting an openness to having the conversation. 

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