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Business Systems Analyst II - Developer (Apex, Java /.Net - Experience Required) Auto Finance - Fort Worth, TX / Brooklyn, NY

Req #: 170118458
Location: Fort Worth, TX, US
Job Category: Project Management
Job Description:
The Business System Analyst II is responsible for managing the development of functional application specifications, system design, and security for Chase Auto Finance Salesforce.com instance. The Analyst will communicate with the application programming staff to coordinate and develop detailed functional specifications for program creation and enhancements. Designs forms and reports and leads in the design and testing of new objects and integrations. Administers and executes projects including operation, simulation, test and support requirements with real-time applications. Develops documentation associated and analyzes data acquired during Salesforce system testing.

Responsibilities include the following:
  • Provide daily helpdesk support/customer service to all Salesforce users that submit questions/request to the Salesforce Production Support Team.
  • Assess, prioritize and implement business requirement needs to implement a more robust instance of SF.com that supports all Auto Finance sales pipeline and sales activity tracking for sales and relationship management teams
  • Attends meeting with key stakeholders, gathers and documents user requirements, and assist with change management for product enhancements.
  • Works with Project Management and Development on new product roll-outs and product enhancement releases.
  • Participates in studies analyzing user requirements, identifies alternate system approaches and develops recommendations.
  • Understands and is able to explain existing functionality, as well as future requirements.
  • Assist with testing, installation and implementation of new/improved Salesforce.com systems.
  • Manage Apex code in accordance to Salesforce requirements

Required Skills
  • 2 – 3 years of experience working in Salesforce.com as a developer or 3+ years of working experience with Apex, Java, and/or .Net
  • Significant experience providing quality customer service and understanding customer needs
  • Ability to quickly analyze existing processes and develop methodologies to automate and report against those processes in a Salesforce.com environment
  • Very Strong organizational skills
  • Strong verbal and written communication skills to include technical writing skills
  • Creative Problem solving
  • Ability to be very flexible in a changing environment
  • Proficiency in data query tools such as SAS, SQL, Oracle, Apex, JAVA, Excel and MS Access
Preferred Skills:
  • Bachelor degree or equivalent experience in technology and/or product management preferred
  • Experience using Salesforce.com Data Loader
  • Familiar with writing test classes and building triggers, batch classes, future methods etc.
  • Familiar with configurations like creating workflows, formula fields, roll up summary fields, assignment rules, roles, profiles, sharing settings etc.
  • Experience designing custom objects, workflow and sharing rules
  • Strong independent results-oriented management focus in a fast-paced, changing environment
  • Ability to manage several tasks and objectives simultaneously
  • Data Integration experience is a plus

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