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Technology Resiliency Program Associate

Req #: 170113163
Location: Jersey City, NJ, US
Job Category: Technology
Job Description:
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at
Technology Controls (TC) delivers streamlined and consistent solutions supporting JPMorgan Chase’s Controls and IT Risk agendas with a focus on risk reduction, stability, security, delivery, resiliency and efficiencies. TC’s focus on standardization, consistency and simplicity fosters long-term productivity, quality and innovation across JPMorgan Chase. The disciplines within this organization are Oversight & Controls Technology, Cloud Controls, Identity & Access Management, IT Risk & Controls, and Third Party Risk Management.
The Global Technology Resiliency Management team within Technology Controls (TC) governs aspects of the firm's technology readiness and capability to respond to risks that impact or threaten to impact the availability and operation of global IT infrastructure. As such, the organization provides policies, standards, procedures, and guidelines to direct those activities necessary to mitigate known risks, discover and remediate developing threats and to adjudicate comprehensive testing designed to challenge the readiness and recovery capabilities of the firm's IT assets.  
The Associate, Global Cyber Security & Recovery Program Manager will be responsible for partnering with Technologists across the Firm to drive the timely and successful execution of the Firm-wide Recovery and Resiliency strategy.
The ideal candidate must possess skills in driving multiple complex projects, and managing business relationships.  The individual must be extremely disciplined and organized, yet comfortable in a rapidly changing, dynamic environment.  A high energy, fast paced, “roll-up your sleeves” attitude and commitment to success and be results driven are essential. Strong verbal and written communication skills.
Position Key Responsibilities:
  • Provide regular, metrics-driven updates to stakeholders on program status, threats and progress
  • Drive project steering committees and influence decision making
  • Address project issues with the business and influence timely and successful resolution
  • Ensure project lifecycle and project roles and responsibilities are understood by the business, proactively managed and enforced
  • Proactively identify and resolve issues that would present a risk to on-time implementation of projects within the portfolio
  • Evaluate project and resourcing costs, develop and present business cases and budget, and influence business and technology sponsorship
  • Ensure full transparency on deliverables, provide weekly status updates including issues and risk items for management attention
  • Assess risks, costs, benefits, and dependencies of alternative decisions and approaches
  • Define and implement post-mortem / root-cause analysis processes – develop improved testing scenarios based upon analysis
  • 5+ years of experience in Technology
  • Strong Program/ Project Management Skills
  • Experience in managing project and resourcing financials, and managing to tight budgets
  • Ability to think strategically about how to create business led solutions and ability to communicate effectively to both business and technical audiences
  • Experience managing and working with geographically distributed and functionally diverse work-groups
  • Proven ability to build strong, cohesive partnerships with the business, operations, technology & other key stakeholders, including external vendor partners, and work effectively in a matrix organization.
  • Strong sense of prioritization and ability to execute against deliverables
  • Able to take personal accountability for key projects and issue resolution
  • Superior analytical and problem solving skills
  • Ability to formulate a strategy, approach and delivery plan
  • Strong leadership and communication skills
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