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CIB - KYC Manager - Vice President

Req #: 170117318
Location: Bangalore East, KA, IN
Job Category: Operations
Job Description:
J.P. Morgan is a leading global financial services firm, established over 200 years ago:
  • We are the leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management.
  • We have assets of $2.5 trillion and operations worldwide
  • We operate in more than 100 markets.
  • We have more than 243,000 employees globally.
Our wholesale businesses include J.P. Morgan’s Asset Management, Commercial Banking and the Corporate & Investment Bank which provide products and services to corporations, governments, municipalities, non-profits, institutions, financial intermediaries and high-net worth individuals and families.
Our corporate functions support the entire organization and include the following functions: Accounting, Audit, Finance, Human Resources, Operations, and Technology.
Key Responsibilities:
  • Supports Onboarding Manager’s overall LOB engagement strategy by working with a specific Front Office sub-LOB to develop strong partnerships, escalate issues, and eliminate roadblocks.
  • Supports Onboarding Manager to coordinate case prioritization, capacity planning, and assign cases to sub-LOB team members. Includes organizing engagement with Front Office by client families, across new onboardings and renewals.
  • Manage calibration with Utility for case scheduling and hand-offs to KYC Analyst team.
  • Manage team calibration with Quality Control (QC) to close the feedback loop on quality checked records and make corrections to KYC record.
  • Monitor team productivity and quality reports and take action as needed to maintain agreed SLAs.
  • Provide operational support to supply audit/compliance/regulatory with documentation/analysis.
  • Executive strategic changes driven via Regional Lead and Onboarding Managers.
  • Serve as primary point of escalation for subordinate KYC Analyst team issues to Onboarding Managers or relevant stakeholder. Proactively highlight potential issues to management.
  • Ensures that all subordinate KYCAs participate and complete mandatory Business-wide and WCOB directed training & minimum hours.
  • Keep informed of and ensure team members apply any changes to processes and procedures and regulatory change.
  • Create an effective and efficient team, potentially across multiple locations, through continuous communication, timely feedback, and appropriate supervisory practices.
  • Developing training strategy in partnership with WCOB Training for new and existing staff members.  Ensure that the plan requires proficiency and expertise development throughout the tenure of the staff member.
  • Regularly review the end to end control environment to ensure that all control gaps have been identified and appropriate action plans have been established.
  • Serves as the primary point of contact for Front Office client representatives to:
    • review status of key client onboarding’s and renewals
  • Effectively address any issues that might be escalated by either internal or external customers
  • Act as a KYC and AML subject matter expert for KYC due diligence teams
  • Partnering with compliance, the business and KYC teams globally on interpretation and implementation of new AML policies managing directly the impact to the control environment
  • Manage prioritization and Assessing risk and ensure timely escalation
  • Assess and manage changes to the KYC control environment delivered through process, policy and technology change
  • Interacts with key stakeholders such as Legal, Compliance, Credit and Operations to develop strong partnerships, escalate issues, eliminate roadblocks and ensure continuity of flow across the groups.
  • Keep informed of and apply any changes to processes and procedures and regulatory change.
  • Drive Process improvements and implement process changes as necessary
Qualifications :
  • Knowledge of AML/BSA/KYC or financial services industry is preferred
  • Graduates in  B.Com/B.A - Preferably having first class pass percentage
  • Work experience of  12+ years in financial service industry with 6+ years of work experience in KYC / AML 
  • Working knowledge of KYC/Compliance/AML procedures and standards'
  • Outstanding relationship building, stakeholder management, client service, and interpersonal skills to influence/negotiate desired outcomes. Able to drive team interactions with Front Office representatives in order to meet agreed priorities and deadlines.
  • Comfortable leading a team and managing stakeholders across different locations and cultures.
  • Strong leader with capability to provide direction and guidance to a team, potentially across multiple locations.
  • Ability to develop and lead a team that is responsive to dynamic organizational and operational changes.
  • Strong time management skills and self-directing. Capable of dealing with high pressure, time sensitive tasks. Ability to develop and lead a team that is responsive to dynamic organizational and operational changes.
  • Proactive in identifying risks and controls gaps and bringing issues to a resolution.
  • Working knowledge of KYC/Compliance/AML procedures and standards.
  • Knowledge of financial industry with in-depth expertise in various lines of business.
  • Knowledge of multiple client types (i.e. Corporates, Non-Banking Financial Institutions, F.I.’s, Hedge Funds, Private Equity Funds, Mutual Funds, etc.).
  • Knowledge of different products such as Trade, Escrow, Cash, Global Custody, Securities, Collateral Management, etc.
  • Excellent analytical and research skills, and detail oriented. Ability to deep-dive and investigate issues to reach a successful resolution to applicable parties.
  • Relationship management, especially with Senior Management based in primary location’s
  • Strong change management capabilities with experience in both tactical and strategic programs
  • Ability to define and track project deliveries through to implementation.
  • Proven leadership and people management skills.
  • Experience of working / partnering with Risk, Audit and Compliance to ensure that the overall organizational objectives are met.
  • Project Management/ Implementation experience would be a plus. 
  • Experience with the build out and execution of a new team or procedures, ability to identify risks and issues and successfully navigate through to completion
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