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Specialist I - Auto Collections (March 23, 2018)

Req #: 170118592
Location: Taguig City, 00, PH
Job Category: Customer Service
Job Description:

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing and asset management.

It began operations in the Philippines in 1961 with a representative office. Since then, the firm has expanded its presence into a fully integrated franchise, comprising Investment Banking, Treasury and Securities Services, Equity Sales and Research as well as foreign exchange and fixed income trading operations. JPMorgan Chase & Co. has a number of legal entities operating in the country, including the Manila Branch of the bank, which has a commercial banking license as well as a derivatives license, and a securities company with a seat on the Philippine Stock Exchange.

JPMorgan Chase & Co. launched its Global Service Center in Manila in 2005 and in Cebu in 2010, to provide a wide variety of strategic support including analytics, finance and accounting voice-based services, transaction processing and other functions to its affiliates around the world.

Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.

We have opportunities for Senior Specialist I positions in our Collections group.

Lob Overview

Our Collections group creates and delivers the right solutions to our customers to resolve account delinquency directly impacting the risk of loss to the Bank.

General Job Responsibility
• Take ownership of each customer while empathizing and prioritizing customer needs
• Resolve conflicts and manage customer expectations

Key Responsibilities
• Determine customer needs and provide appropriate solutions through relationship building
• Document customer account activities thoroughly and concisely
• Engage in interactive dialogue with customers through active listening
• Approach problems logically and with good judgment to ensure the appropriate customer outcome
• Make appropriate decisions on behalf of the customer quickly and effectively
• Effectively prioritize work to ensure efficiency
• Conduct research as needed
• Required to abide by all applicable regulatory and department practices and procedures Computer Skills

Key Competencies
• Customer Focus
• Effective verbal and written communication with both external and internal customers
• Problem Solving Skills
• Critical thinker and ability to exercise independent judgment
• Accuracy and attention to detail
• Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools
• Fluency in Windows Operating Systems and Microsoft Office Tools

JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/Disability/Veteran

Must be willing to work in an environment that requires 100% phone-based customer interaction

Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred

Completed at least 2 years in college or,

High school graduate with 1 year customer-interfacing work experience or,

Completed a 2-year vocational/certificate course

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