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Production Support Business Analyst I (eLetters)

Req #: 170106551
Location: Wilmington, DE, US
Job Category: Operations
Job Description:
Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.5 trillion and operations worldwide. Chase serves nearly half of America’s households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,300 branches, 16,000 ATMs, mobile, online and by phone. For more information, go to
The Communication Services eLetters Process Team is being developed to support the eLetters Process and the related Events Ecosystem.  eLetters allows servicing letters to be delivered via email.  Process Ownership also includes the related Events Ecosystem.   This role includes daily exception reporting, monitoring of the eLetters processes and issue identification on the new Communication Services eLetters Process Team. 
  • Monitor daily data feeds, loads, and exception reports
  • Understand issues, document, correct, and/or report in accordance with policy
  • Contribute to process efficiency discussions
  • Assist team with additional project or reporting tasks as required



  • Bachelor’s degree (or equivalent experience) in Finance, Economics, Statistics, Math, Business Administration, Computer Science, or related discipline strongly preferred.   
  • 3-5 years experience working management reporting and performance analysis techniques strongly preferred
  • Demonstrated ability to work as team player, and to develop alternative solutions to complex problems, think outside the box, and recommend the best solution
  • Detail oriented with strong organizational skills; ability to manage multiple tasks simultaneously and prioritize work efforts
  • Able to communicate effectively to an audience including all levels of LOB leadership
  • Develops partnerships with team members and peers.
  • Ability to operate in a collaborative and cooperative environment, and must possess the strong interpersonal skills necessary to work effectively with colleagues at various levels of the organization.
  • Proficiency within the Microsoft Office suite Ms Access, PowerPoint, Excel functions including pivot tables, charts, embedded queries, macros and Visual Basic.
  • Strong oral and written communication skills. Expresses thoughts and ideas clearly and concisely
  • Independent logical problem solver; analytical ability to synthesize data and project outcomes.
  • Maintains the highest standards of honesty, fairness and ethics.
  • Keeps others informed of key business information, issues decisions and action.
  • Adapts well to increasing scope and complexity of work brought on by business growth.
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