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Marketing Automation Analyst Sr.

Req #: 170111297
Location: Wilmington, DE, US
Job Category: Operations
Job Description:
Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.5 trillion and operations worldwide. Chase serves nearly half of America’s households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,300 branches, 16,000 ATMs, mobile, online and by phone. For more information, go to
As a Business Systems Analyst II on the Process Automation and Systems Support Team, this individual will be responsible for delivering expertise in design, configuration, implementation and maintenance of SharePoint sites and automated workflows to our clients to help them strengthen controls and improve productivity. The individual will be expected to provide lean system and business process analysis to deliver efficient and automated workflow solutions to our clients while being responsible for: interacting with clients to gather and document requirements, create business processes, functional and technical specifications and test plans; completing business configuration, as well as identifying issues and communicating resolutions to clients and stakeholders.
Key Responsibilities:
  • Ability to work independently to deliver efficient solutions to clients, utilizing either SharePoint or a workflow automation tool
  • Partner with business end users/stakeholders to understand / document goals, scope, and business objectives, current functionality and process, and needs
  • Provide production support to the existing tool user base
  • Collaborate and coordinate between vendor and IT for resolving complex application issues
  • Issue triage / management for highly visible and complex issues
  • Identify risks, establish contingencies for potential or real issues, and be able to articulate well-defined solution proposals that have direct impact on business initiatives
  • Leads coordination of cross functional teams across multiple disciplines to assure compliance with objectives on high complexity initiatives
  • Analyzes existing processes and makes recommendations on improvements and solutions Build, maintain and troubleshoot SharePoint v2013 and InfoPath
  • Bachelor’s degree and minimum 5-7 years analytical, project management, process management, or problem management experience
  • Demonstrated experience with a marketing automation platform (Pega, Aprimo, Eloqua, Unica) for MRM or MCM processes
  • Demonstrated experience of developing and maintaining complex SharePoint sites with a large user base
  • Strong project management and organizational skills
  • Excellent client management skills, strong written and verbal communications, Ability to drive & implement change
  • Effective in a fast-paced environment by utilizing time management and work prioritization skills
  • Capability to learn rapidly, and to structure problem solving approaches efficiently
  • Capability to make autonomous decisions regarding departmental goals and consults management for decisions that have broad impacts to their specific functional area
  • Knowledge of SQL, Java, Unix a plus
  • Experience with the Adobe Marketing Cloud a plus
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