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User Experience Designer

Req #: 170114087
Location: Columbus, OH, US
Job Category: Digital
Job Description:
About Chase

Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.5 trillion and operations worldwide. Chase serves nearly half of America’s households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,300 branches, 16,000 ATMs, mobile, online and by phone. For more information, go to


Chase is investing over $3 Billion annually on a digital transformation agenda. As part of the over 130 designers in the digital Customer Experience team, you will be at the center of how Chase surpasses our customers' expectations and delivers digital banking experiences that delight our customers. We are off to a great start with our class-leading mobile banking and online banking apps. Next, we want to go beyond convenience to helping our customers feel and be in control of their finances. We are looking for world-class designers who believe in the power of design to transform customers' lives.


We are the online consumer banking design team in Chase's digital Customer Experience group. We are looking for a highly creative, passionate + driven user experience designer to join our team of 30 designers focused on reinventing an omnichannel banking experience. Our work on mobile, web + branch experiences touches the lives of over 70 million customers.


What are the ingredients of a successful designer at Chase? You love obsessing over customers. You are comfortable observing customers in the field and digging into analytics data. You are an expert in balancing out of the box innovation with using and growing design systems. You combine exceptional craft in working through the details of a visual design with good problem-solving and communication skills. You are a wizard with Sketch + Principle and you can create a UI prototype in HTML, CSS + Javascript when needed. You are at your best when collaborating with other designers, researchers, product managers + developers to create designs that marry the best of customer, business + technology thinking. You focus on shipping and learning from what you ship.


What is your typical day? You will be collaborating with your scrums = stand-ups, JAD sessions + desk checks. You will be learning about customers and our designs in lab + field research. You will be sharing your designs with designers inside and outside our team. You will be creating designs and prototypes using modern design tools = Sketch, Zeplin, Principle. 


Your responsibilities will include:


-  working with product management and design researchers to understand our customers and create a product or feature vision using product concepts and prototypes

- working with product management, business analysts + developers to define user stories and product backlogs

- creating prototypes and participating in usability research to iterate and refine your designs

- creating wireframes, detailed visual designs for online + mobile banking experiences

- working with developers to realize and polish user experiences

- actively contributing and using our common design language + design systems


- 1 - 3 years experience as a user experience designer for online responsive web applications. Strongly prefer candidates with prior experience designing native (iOS and/or Android) mobile applications.


- balance of strong creativity, great communication skills, strong productivity + a passion for elegant, simple, emotionally rich design


- experience across multiple release cycles working closely with design, product management + development teams to realize experiences designs using agile project management


- experience creating wireframes and detailed visual design documents (comps, redlines) for shipping products


- master of their tools: Sketch, Pixate/Principle, InVision/Axure, etc


- working knowledge of modern web application technologies: HTML, CSS, Javascript, Bootstrap, LESS/Sass, React.


- education in user experience design: BA in interaction design or related discipline

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